At a Glance
- Tasks: Provide top-notch technical support and maintenance for Flow Cytometry instruments.
- Company: Join Waters, a global leader in life sciences and innovative technologies.
- Benefits: Competitive salary, bonuses, and a supportive work culture focused on growth.
- Other info: Dynamic role with opportunities for travel and hands-on problem-solving.
- Why this job: Make a real impact in healthcare by ensuring high-quality medical technology.
- Qualifications: HND or Degree in Electrical Engineering; experience in relevant fields is a plus.
The predicted salary is between 45000 - 55000 £ per year.
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.
As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio (Cell Analyzer, Cell Sorter & Cell Imaging) and our sample preparation instrumentation.
Territory: London
Main Responsibilities Will Include:
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost-effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage your car stock, ensuring all necessary spare parts and tools are available.
- Effective management of technical escalations.
- Work towards service metrics as defined by the Service Organization.
About You:
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- A proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- The ability to process knowledge across multi-modular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving license.
- Currently living within a daily commutable distance of Central London.
Physical Demands:
- This is a full-time position, with evening work required as job duties demand.
- This job entails traveling to and from a customer site each day.
- An individual should be able to lift 12-15kgs, and be able to work in a standing position for a prolonged period of time.
Salary range for the role: £45,000 - £55,000 + bonus + benefits
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Flow Cytometry Field Service Engineer – London in Winnersh employer: BD
Waters Corporation is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its team of passionate professionals. With a strong commitment to employee growth, Waters provides comprehensive training and development opportunities, ensuring that you can advance your career while making a meaningful impact in the life sciences sector. Located in London, you'll enjoy the vibrant city life while contributing to groundbreaking advancements in healthcare and analytical technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Flow Cytometry Field Service Engineer – London in Winnersh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waters through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Flow Cytometry. Brush up on your technical knowledge and be ready to discuss how your skills align with the role. Show them you’re not just another candidate!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the job. Confidence is key when you’re in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the position and appreciate their time.
We think you need these skills to ace Flow Cytometry Field Service Engineer – London in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in Flow Cytometry and any technical skills that match the job description. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at Waters. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully diagnosed and solved technical issues. We love seeing how you tackle challenges, especially in regulated environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BD
✨Know Your Flow Cytometry Stuff
Make sure you brush up on your knowledge of Flow Cytometry instruments, especially the Cell Analyzer and Cell Sorter. Familiarise yourself with their functionalities and common issues, as this will show your potential employer that you're genuinely interested and knowledgeable about the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in previous roles. Highlight your approach to troubleshooting and how you ensure minimal downtime for customers, as this is crucial in a field service engineer position.
✨Demonstrate Customer Service Excellence
Since delivering high levels of customer service is key, think of instances where you've gone above and beyond for clients. Be ready to explain how you handle difficult situations and maintain strong relationships, as this will resonate well with the interviewers.
✨Be Ready for Technical Questions
Expect some technical questions related to electrical, fluidic, and mechanical systems. Brush up on your IT knowledge and be prepared to discuss how you would manage technical escalations. This will help you stand out as a candidate who can handle the demands of the job.
