At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical technologies.
- Company: Join BD Medication Management Solutions, a leader in healthcare technology.
- Benefits: Competitive salary, annual bonus, and potential for permanent position.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in healthcare while travelling across the UK and Europe.
- Qualifications: ONC/HNC in Electronic Engineering or relevant field; junior candidates welcome.
The predicted salary is between 37000 - 50000 € per year.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role you will deliver high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities, and maintain, service and upgrade our advanced medical technologies—including infusion devices, automated dispensing cabinets and pharmacy robotics. The role is based in the North West of England and requires regular nationwide and occasional European travel, including overnight stays. It is a fixed‑term assignment for 30 months with a possibility of transition to a permanent position.
Main Responsibilities Will Include:
- Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
- Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
- Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
- Plan day‑to‑day activities efficiently, ensuring relevant tools are within calibration, and maintain an efficient car stock inventory.
- Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.
Qualifications:
- ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial but not essential – we welcome applications from junior candidates and those starting their careers.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
- Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
- Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving licence.
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role includes an annual bonus.
Field Service Engineer (FTC) – North West England (National Travel) in Winnersh employer: BD
BD Medication Management Solutions is an exceptional employer that prioritises employee development and a supportive work culture. With opportunities for growth within the healthcare technology sector, employees benefit from comprehensive training, competitive salaries, and a commitment to diversity and inclusion. The North West England location offers a dynamic environment where you can make a meaningful impact on healthcare while enjoying the flexibility of national travel.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (FTC) – North West England (National Travel) in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. Be ready to discuss how you can provide exemplary customer service and maintain high standards in a fast-paced environment.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer (FTC) – North West England (National Travel) in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant technical skills, customer service experience, and your ability to work under pressure. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and adapt to different environments.
Show Off Your Technical Skills:Since this role involves advanced medical technologies, be sure to showcase any technical qualifications or experiences you have. If you've worked with electronic engineering or similar fields, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BD
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with advanced medical technologies. Make sure you brush up on your knowledge of infusion devices, automated dispensing cabinets, and pharmacy robotics. Familiarise yourself with common issues and solutions to demonstrate your technical prowess during the interview.
✨Showcase Your Customer Service Skills
This role is all about providing exemplary customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you resolved issues and maintained strong relationships, as this will resonate well with the interviewers.
✨Plan Your Travel Logistics
Since the job involves national travel, be ready to discuss your flexibility and how you plan to manage your time effectively. Mention any previous experience with travel or remote work, and how you ensure that you’re always prepared with the right tools and documentation.
✨Understand Compliance and Regulations
Familiarise yourself with Medical Device Regulations and quality systems relevant to the role. Being able to discuss how you would maintain compliance and adhere to departmental processes will show that you take these responsibilities seriously and are ready to contribute to the company's standards.
