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- Tasks: Provide top-notch technical support for Flow Cytometry instruments and ensure customer satisfaction.
- Company: Join BD Bioscience, a leader in innovative bioscience solutions.
- Benefits: Competitive salary, bonuses, and comprehensive benefits package.
- Why this job: Make a real difference in healthcare by supporting cutting-edge technology.
- Qualifications: HND or Degree in Electrical Engineering or relevant experience required.
- Other info: Dynamic role with opportunities for growth and travel across London.
The predicted salary is between 45000 - 55000 £ per year.
Join BD Bioscience as a Field Service Engineer and support our customers by ensuring Flow Cytometry instruments deliver first‑class service.
Territory: London
Job Description: As part of a regional team of collaborative Engineers reporting to the Area Technical Manager, you will provide field‑based and remote technical support, maintain and diagnose Flow Cytometry instrumentation, and manage service metrics while adhering to quality and regulatory standards.
Main Responsibilities:
- Provide field‑based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost‑effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage car stock, ensuring all necessary spare parts and tools are available.
- Effectively manage technical escalations.
- Work toward service metrics as defined by the Service Organization.
About You:
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- A proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation and Medical Devices industries.
- The ability to process knowledge across multi‑modular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving licence.
- Currently living within a daily commutable distance of Central London.
Physical Demands: This is a full‑time position, with evening work required as job duties demand. This job involves traveling to and from a customer site each day. An individual should be able to lift 12–15 kg and be able to work in a standing position for a prolonged period of time.
Salary: £45,000 – £55,000 plus bonus and benefits.
BD is an Equal Opportunity Employer.
Field Service Engineer - Bioscience, London in Winnersh employer: BD
Contact Detail:
BD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Bioscience, London in Winnersh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BD Bioscience on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Flow Cytometry knowledge. We all know that showing genuine interest in the role can set you apart, so be ready to discuss how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you articulate your experience and technical skills clearly, making you more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at BD Bioscience.
We think you need these skills to ace Field Service Engineer - Bioscience, London in Winnersh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with Flow Cytometry and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your proactive approach and customer service skills, as these are key for us.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in diagnosing and repairing equipment. We love candidates who can demonstrate their problem-solving abilities and knowledge of electrical and mechanical systems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about BD and what we stand for!
How to prepare for a job interview at BD
✨Know Your Tech
Make sure you brush up on your knowledge of Flow Cytometry instruments and any relevant technologies. Be prepared to discuss your hands-on experience and how you've tackled technical challenges in the past.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've diagnosed and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Understand the Company Culture
Research BD Bioscience and their values. Show that you align with their commitment to quality and customer service. This will help you demonstrate that you're not just a fit for the role, but also for the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or future projects related to Flow Cytometry.