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- Tasks: Investigate customer complaints on medical devices and ensure compliance with quality standards.
- Company: Join BD, a leader in medical technology with a commitment to innovation.
- Benefits: Competitive salary, bonus, and comprehensive benefits package.
- Why this job: Make a real difference in healthcare by improving medical device safety and performance.
- Qualifications: Engineering degree or relevant experience in medical devices required.
- Other info: Collaborative environment with opportunities for career growth and development.
The predicted salary is between 32000 - 34000 £ per year.
Join to apply for the Investigation Engineer - Medical Devices role at BD. As Investigation Engineer - Medical Devices, you will focus on investigating customer complaints related to medical devices, ensuring timely resolution and compliance with regulatory and quality standards. Your duties include root cause analysis, product testing, and documenting findings to improve customer experience and compliance.
Responsibilities:
- Manage receipt, processing, and evaluation of complaint‑related products and samples.
- Conduct investigations into customer experiences and communicate findings across teams.
- Perform root cause analysis and formal product testing on infusion devices.
- Document investigation results and conclusions in the complaint handling system.
- Analyse complaint trends and identify opportunities for process improvement.
- Recommend corrective and preventive actions based on investigation outcomes.
- Collaborate with engineering, manufacturing, and quality teams to address issues.
- Ensure compliance with regulatory requirements and internal quality standards.
Qualifications:
- Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries.
- Skilled in failure analysis and problem‑solving of electromechanical devices.
- Proficient in Microsoft Office Suite with strong reporting skills.
- Comfortable working independently and collaboratively in a fast‑paced environment.
- Detail‑oriented with ability to manage multiple investigations accurately.
- Strong communication skills for clear written and verbal updates.
Salary range for the role: £32,000 to £34,000 + bonus + benefits.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Investigation Engineer - Medical Devices in Reading employer: BD
Contact Detail:
BD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigation Engineer - Medical Devices in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the medical devices field, especially those at BD. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your root cause analysis skills. Be ready to discuss how you've tackled similar challenges in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your communication skills! During interviews, articulate your thoughts clearly and confidently. Remember, it's not just about what you say, but how you say it that makes a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Investigation Engineer - Medical Devices in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Investigation Engineer role. Highlight your engineering degree or relevant experience in medical devices, and don’t forget to showcase your skills in failure analysis and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about investigating customer complaints and how your background makes you a perfect fit for the role. Keep it concise but impactful!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and professional language, and if possible, include examples of how you've effectively communicated findings in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at BD
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and the specific technologies used in infusion devices. Familiarise yourself with common customer complaints and how they relate to regulatory standards. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully conducted root cause analysis or resolved complex issues. Be ready to discuss your thought process and the steps you took to reach a solution. This is crucial for demonstrating your analytical skills and ability to improve processes.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain technical concepts or findings, so being able to convey information effectively will set you apart from other candidates.
✨Be Ready to Collaborate
The role involves working with various teams, so be prepared to discuss how you’ve successfully collaborated in the past. Think of examples where you’ve worked with engineering, manufacturing, or quality teams to address issues. Highlighting your teamwork skills will show that you can thrive in a collaborative environment.