At a Glance
- Tasks: Investigate customer complaints and identify root causes of defects.
- Company: Join a leading medical device manufacturer with a commitment to quality.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Be part of a diverse team that values your unique perspective.
- Why this job: Make a real difference by ensuring product quality and customer satisfaction.
- Qualifications: GCSE Maths and English, strong PC skills, and experience in quality roles preferred.
The predicted salary is between 27600 - 42075 € per year.
Responsibilities:
- Investigate Customer Complaints in accordance with standardised practices and in a timely manner, in an effort to identify potential root causes of reported defects.
- Testing of returned and/or retained products and review of manufacturing records (DHR) where possible to enable confirmation or otherwise of reported defect.
- Ensure all relevant systems and supporting records are maintained as evidence of a thorough investigation to the required level, and that investigation reports are recorded on the Trackwise system in a timely manner.
- Support of Validation/Trial runs and MWOs in manufacturing to provide product testing support where required.
- Provide support for internal audits, third party regulatory audits and customer complaints as required.
- Provide a source of advice / knowledge on shift to manufacturing / technical associates on all matters relating to Customer Complaints.
- Support the Quality Engineering team on reasonable requests as they may arise.
- Support operational CI initiatives as required including documentation improvements.
Qualifications:
- Obtained GCSE Maths and English is essential.
- Excellent PC knowledge and capability.
- Excellent numeracy and literacy skills.
- Proven working knowledge of MS Office and Minitab.
- Experience in a quality / manufacturing role within a high volume medical device‑manufacturing controlled environment is a distinct advantage.
- Basic knowledge of Six Sigma and Lean Manufacturing principles.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Salary Range: £27,600.00 - £42,075.00 GBP Annual
Customer Complaint Investigator (part time) in Plymouth employer: BD
Becton, Dickinson, and Company is an exceptional employer that values diversity and inclusion, offering a supportive work culture where employees can thrive. As a part-time Customer Complaint Investigator, you will benefit from flexible working arrangements, opportunities for professional development, and the chance to contribute to meaningful projects in the medical device sector. Located in a dynamic environment, our team fosters collaboration and innovation, ensuring that every employee has the resources and support needed to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaint Investigator (part time) in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer complaints and quality assurance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer complaints or improved processes in previous roles. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Complaint Investigator (part time) in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Complaint Investigator role. Highlight any relevant experience in quality or manufacturing, and don’t forget to mention your skills with MS Office and Minitab!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about investigating customer complaints and how your background makes you a great fit for our team at StudySmarter.
Showcase Your Skills:Don’t just list your qualifications; show us how you’ve used them in real situations. If you’ve got experience with Six Sigma or Lean Manufacturing, give us examples of how you applied these principles in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at BD
✨Know Your Stuff
Make sure you brush up on your knowledge of customer complaint investigation processes and quality control principles. Familiarise yourself with Six Sigma and Lean Manufacturing concepts, as these will likely come up during the interview.
✨Showcase Your Experience
Be ready to discuss any previous roles you've had in quality or manufacturing environments. Prepare specific examples of how you've handled customer complaints or contributed to process improvements, as this will demonstrate your practical experience.
✨Get Comfortable with Tech
Since you'll be using systems like Trackwise and tools like MS Office and Minitab, make sure you're comfortable with them. If you can, practice using these tools beforehand so you can confidently discuss your proficiency during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the company's approach to customer complaints and quality assurance. This shows your genuine interest in the role and helps you understand how you can contribute to their team effectively.
