At a Glance
- Tasks: Deliver exceptional customer service and manage patient accounts with a supportive team.
- Company: Join BD, a company passionate about patient care and teamwork.
- Benefits: Competitive salary, flexible working environment, and opportunities for personal growth.
- Other info: Fast-paced, dynamic workplace with a focus on collaboration and support.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23000 - 35075 € per year.
Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
- Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
- Ensure accurate order processing aligned with clinical requirements and internal service standards.
- Maintain compliance with departmental work processes and IG/GDPR regulations.
- Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
- Register and onboard patients and healthcare professionals, providing proactive support.
- Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
- Liaise with third-party couriers for delivery updates, delays, claims, and returns management.
Preferred Requirements
- Resilient, adaptable to change, and attentive to detail.
- Flexible, creative, and able to work as part of a large team.
- Excellent written and verbal communication skills.
- Professional, courteous, and emotionally intelligent.
- Passionate about achieving results and exceeding targets.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Primary Work Location: GBR Worthing
Salary Range Information £23,000.00 - £35,075.00 GBP Annual
Patient Care Advisor - 6 month Fixed Term Contract employer: BD
At BD, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our Patient Care Advisors to make impactful decisions. Located in Worthing, our team thrives in a fast-paced environment where employee growth is encouraged through continuous training and development opportunities, all while maintaining a strong focus on delivering outstanding patient care. Join us to be part of a diverse team that values empathy, creativity, and a commitment to excellence in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor - 6 month Fixed Term Contract
✨Tip Number 1
Get to know the company! Research BD and their Patient Care team. Understanding their values and mission will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with patients and healthcare professionals, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use our resources to boost your confidence.
✨Tip Number 3
Be ready to showcase your adaptability! The job description mentions a fast-paced environment, so think of examples from your past experiences where you've successfully handled change or challenges. This will demonstrate your resilience and flexibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the BD team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Patient Care Advisor - 6 month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for delivering exceptional patient experiences. Share any relevant experiences or stories that highlight your commitment to patient care and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to align with the job description. Highlight your skills in customer service, communication, and teamwork, as these are key to thriving in our fast-paced environment.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Care Advisor. Familiarise yourself with the key tasks like managing patient accounts and ensuring compliance with regulations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role is all about patient care, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight situations where you've had to be empathetic and supportive, as these qualities are crucial for building trust with patients and team members.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to patient queries or order processing. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to patient care. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
