At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical devices across healthcare facilities.
- Company: Join BD Medication Management Solutions, a leader in medical technology with a global impact.
- Benefits: Competitive salary, annual bonus, and opportunities for travel and professional growth.
- Other info: Enjoy a fixed-term role with potential for permanent placement and exciting career prospects.
- Why this job: Make a difference in healthcare while developing your technical skills in a dynamic environment.
- Qualifications: ONC/HNC in Electronic Engineering or relevant field; experience welcome but not essential.
The predicted salary is between 37000 - 50000 £ per year.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role you will deliver high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities, and maintain, service and upgrade our advanced medical technologies—including infusion devices, automated dispensing cabinets and pharmacy robotics. The role is based in the North West of England and requires regular nationwide and occasional European travel, including overnight stays. It is a fixed‑term assignment for 30 months with a possibility of transition to a permanent position.
Main Responsibilities Will Include:
- Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
- Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
- Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
- Plan day‑to‑day activities efficiently, ensuring relevant tools are within calibration, and maintain an efficient car stock inventory.
- Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.
Qualifications:
- ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial but not essential – we welcome applications from junior candidates and those starting their careers.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
- Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
- Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving licence.
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role includes an annual bonus.
Field Service Engineer – Medical Devices, Travel & Training in Manchester employer: BD
BD Medication Management Solutions is an exceptional employer that prioritises employee development and a supportive work culture. With opportunities for training and growth within the healthcare technology sector, employees benefit from a collaborative environment that values innovation and customer satisfaction. Located in the North West of England, this role offers the unique advantage of engaging with diverse healthcare facilities across the UK and Europe, making it a rewarding position for those passionate about making a difference in medical technology.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Medical Devices, Travel & Training in Manchester
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical devices field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Field Service Engineer role.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to troubleshooting and customer satisfaction, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates. We believe it shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We’re always on the lookout for passionate candidates who are eager to join our team and make a difference in the healthcare sector!
We think you need these skills to ace Field Service Engineer – Medical Devices, Travel & Training in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Your Technical Skills:Since this role involves working with advanced medical technologies, make sure to highlight any relevant technical qualifications or certifications you have. If you’ve got experience with Windows operating systems or troubleshooting, we want to hear about it!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at BD
✨Know Your Tech
Make sure you brush up on your technical knowledge related to medical devices, especially infusion devices and pharmacy robotics. Familiarise yourself with common troubleshooting scenarios and be ready to discuss how you would handle them during the interview.
✨Customer Service Focus
Since this role is all about providing high-quality customer service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to share these stories to demonstrate your commitment to customer satisfaction.
✨Plan Your Travel Logistics
As the job involves regular travel, show that you’re organised by discussing how you would plan your day-to-day activities efficiently. Mention any experience you have with managing travel schedules or maintaining inventory, as this will highlight your ability to handle the role's demands.
✨Understand Compliance and Regulations
Familiarise yourself with the Medical Device Regulation and any relevant health and safety regulations. Being able to discuss how you would ensure compliance in your work will show that you take these responsibilities seriously and understand their importance in the field.
