At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical technologies.
- Company: Join BD Medication Management Solutions, a leader in healthcare technology.
- Benefits: Competitive salary, annual bonus, and potential for permanent position.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in healthcare while travelling across the UK and Europe.
- Qualifications: ONC/HNC in Electronic Engineering or relevant technical discipline; junior candidates welcome.
The predicted salary is between 37000 - 50000 £ per year.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role you will deliver high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities, and maintain, service and upgrade our advanced medical technologies—including infusion devices, automated dispensing cabinets and pharmacy robotics. The role is based in the North West of England and requires regular nationwide and occasional European travel, including overnight stays. It is a fixed‑term assignment for 30 months with a possibility of transition to a permanent position.
Main Responsibilities Will Include:
- Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
- Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
- Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
- Plan day‑to‑day activities efficiently, ensuring relevant tools are within calibration, and maintain an efficient car stock inventory.
- Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.
Qualifications:
- ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial but not essential – we welcome applications from junior candidates and those starting their careers.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
- Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
- Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving licence.
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role includes an annual bonus.
Field Service Engineer (FTC) – North West England (National Travel) in Manchester employer: BD
BD Medication Management Solutions is an exceptional employer that prioritises employee development and a supportive work culture. With opportunities for growth within the healthcare technology sector, employees benefit from comprehensive training, competitive salaries, and a commitment to diversity and inclusion. The North West England location offers a dynamic environment with the chance to make a meaningful impact on healthcare services across the region and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (FTC) – North West England (National Travel) in Manchester
✨Tip Number 1
Network like a pro! Reach out to professionals in the biomedical engineering field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills during interviews. Bring along examples of past projects or experiences that highlight your problem-solving abilities and customer service focus. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer (FTC) – North West England (National Travel) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any technical skills, customer service experience, and relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your enthusiasm for working with advanced medical technologies.
Show Off Your Technical Skills:Since we’re looking for someone technically skilled, make sure to include any relevant certifications or experiences you have with electronic engineering, IT systems, or field service. This will help us see your potential right away!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at BD
✨Know Your Tech
Make sure you brush up on your technical knowledge related to biomedical engineering and the specific medical technologies mentioned in the job description. Familiarise yourself with infusion devices, automated dispensing cabinets, and pharmacy robotics. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Service Focus
Since this role heavily emphasises customer service, prepare examples from your past experiences where you provided exceptional support. Think about how you handled difficult situations or resolved customer issues. Being able to articulate these experiences will demonstrate your customer-focused mindset.
✨Plan Your Travel Logistics
Given that the position requires national travel, be ready to discuss your flexibility and how you plan to manage your travel schedule. Mention any previous experience with travel for work, and ensure you have a clear understanding of how you’ll handle overnight stays and time management.
✨Documentation Skills
Highlight your attention to detail and organisational skills, especially regarding documentation and compliance with regulations. Be prepared to discuss how you’ve maintained accurate records in previous roles, as this is crucial for the Field Service Engineer position.
