At a Glance
- Tasks: Maintain and manage diagnostic instruments, ensuring optimal performance and customer satisfaction.
- Company: Join BD, a leading global medical technology company with a commitment to innovation.
- Benefits: Competitive salary, bonus, and a supportive work environment focused on growth.
- Other info: Flexible working environment with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact in healthcare by ensuring accurate diagnostics for patients.
- Qualifications: Electro-mechanical background with strong troubleshooting skills and customer service focus.
The predicted salary is between 42000 - 50000 £ per year.
BD is one of the largest global medical technology companies, and we are looking for a Technical Customer Service Engineer to join our Diagnostic Systems (DS) team. In this position, you will be responsible for maintaining and managing DS instruments, with a primary focus on Total Lab Automation systems, as well as other microbiology and molecular diagnostic instruments. Your main base will be in London and travel within the M25 corridor will be required.
The DS product portfolio includes traditional microbiology products and instrumentation as well as molecular systems for infectious disease diagnostics. You will play a key role in ensuring optimal instrument performance, delivering high-quality service, and supporting our customers in achieving accurate and timely diagnostic results.
Responsibilities:
- Commissioning & installation of instruments to agreed timescales and product specifications.
- Diagnose and resolve complex technical issues, including hardware, software, and connectivity problems whilst remaining fully compliant, by adhering to manufacturer's guidelines and company procedures.
- Perform routine maintenance to agreed schedules and quality standards.
- Collaborate with regional & global product specialists and Sales teams to provide feedback on product performance, identify common issues, and contribute to continuous improvement initiatives.
- Maintain an up-to-date knowledge of system, technical specifications, and published service bulletins.
- Manage consignment and car stock inventory optimally to achieve accuracy and accurate stock levels.
- Ensure excellent customer experience and high Net Promoter Scores by contributing to the team vision of short response times and high uptime of instruments, in order to meet SLA's.
- Produce timely, detailed and accurate service reports via an iPad-based App.
- Form strong positive relationships with your internal & external customers.
- Conduct customer training on operation, maintenance, and basic troubleshooting to empower users and minimise support needs.
- Adhere to all company policies, quality systems, and health and safety regulations.
Qualifications:
- Electro-mechanical/electronic engineering background with strong fault-finding and troubleshooting skills.
- Working knowledge of IT systems and networking, including connectivity and integration of medical devices.
- Experience with diagnostic laboratory equipment, including Total Lab Automation, microbiology, and molecular instruments (preferred).
- Proven ability to diagnose and troubleshoot complex technical problems effectively.
- Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and internal teams.
- Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical audiences.
- Strong organisational and time-management skills, capable of prioritising workload effectively and keeping stakeholders informed in a timely manner.
- Customer-focused mindset, consistently delivering high-quality service and support.
- Demonstrated strong customer service skills with a commitment to customer satisfaction.
- Flexibility and adaptability, able to respond to changing priorities and customer needs, including occasional travel.
- Growth mindset and a "can-do" attitude, embracing continuous learning and improvement.
- Servant leadership approach, supporting team goals and customer outcomes with humility and accountability.
- Ability to work independently and as part of a team, managing tasks with minimal supervision while collaborating effectively.
- Understanding of regulatory and compliance standards relevant to medical devices and laboratory environments.
- Proficiency in documentation and reporting, ensuring accurate service records and communication with stakeholders.
- Problem-solving mindset, able to think critically and creatively to resolve technical issues under pressure.
- Valid UK driving licence.
BD is proud to be certified as a Top Employer 2025 in the United Kingdom, reflecting our commitment to creating an exceptional working environment. You will have the opportunity to learn and grow alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture.
Compensation:
Salary range for the role: £42,000 - £50,000 + bonus + benefits.
Field Service Engineer - London employer: BD
BD is an exceptional employer that values its employees by fostering a collaborative and innovative work culture in Plymouth. With a strong commitment to professional development, we offer extensive training and growth opportunities for our team members, ensuring they thrive in their roles. Our focus on maintaining a healthy work-life balance, combined with competitive benefits, makes BD a rewarding place to build a meaningful career as a Mould Repair Technician.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - London
✨Join Engineering Meetups!
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We think you need these skills to ace Field Service Engineer - London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer - London, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at BD a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to BD specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at BD
✨Brush Up on Core Engineering Principles
Before heading into the interview with BD, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like BD want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
