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- Tasks: Provide top-notch technical support and maintenance for cutting-edge Flow Cytometry instruments.
- Company: Join BD Bioscience, a leader in innovative bioscience solutions.
- Benefits: Competitive salary, bonuses, and comprehensive benefits package.
- Why this job: Make a real impact in the bioscience field while developing your technical skills.
- Qualifications: HND or Degree in Electrical Engineering; experience in relevant industries preferred.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
The predicted salary is between 36000 - 48000 Ā£ per year.
Location: London, United Kingdom.
As a BD Bioscience Field Service Engineer, you will be part of a regional team of collaborative engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure firstāclass service is delivered to our customers while meeting quality and regulatory standards in this heavily regulated industry.
As a Field Service Engineer you will gain expertise and become the SME for our Flow Cytometry instruments, including the Clinical Cell Analyzer BD FACSCantoTM II and Research Cell Analyzers.
Main Responsibilities Will Include:
- Provide fieldābased and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most costāeffective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage a spareāparts stock, ensuring all necessary spare parts and tools are available.
- Effectively manage technical escalations.
- Work toward service metrics as defined by the Service Organization.
About You:
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- A proactive approach with the ability to take the lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation and Medical Devices industries.
- The ability to process knowledge across multiāmodular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving licence.
- Currently living within a daily commutable distance of Central London.
Physical Demands:
This is a fullātime position, with evening work required as job duties demand. The job entails traveling to and from a customer site each day. An individual should be able to lift 12ā15 kg and work in a standing position for a prolonged period.
Salary range for the role: Ā£45,000 ā Ā£55,000 + bonus + benefits.
Field Service Engineer - Bioscience, London employer: BD
Contact Detail:
BD Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Service Engineer - Bioscience, London
āØTip Number 1
Network like a pro! Reach out to your connections in the bioscience field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Showcase your skills! Prepare a portfolio or a presentation that highlights your experience with Flow Cytometry instruments and any relevant projects. This will help you stand out during interviews and demonstrate your expertise.
āØTip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on how your background in electrical engineering and customer service aligns with the Field Service Engineer role.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at BD Bioscience. Donāt miss out on this opportunity!
We think you need these skills to ace Field Service Engineer - Bioscience, London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience, especially in Flow Cytometry and any technical skills that match the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Donāt forget to mention your proactive approach and customer service skills ā we love that!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills and any relevant certifications. Weāre looking for someone who can diagnose and solve problems effectively, so let us know how youāve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. Itās super easy and ensures your application goes directly to us. Plus, youāll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at BD
āØKnow Your Tech
Make sure you brush up on your knowledge of Flow Cytometry instruments, especially the BD FACSCantoTM II. Familiarise yourself with common issues and solutions, as well as the latest advancements in the field. This will show your passion and expertise during the interview.
āØShowcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work under pressure.
āØUnderstand the Company Culture
Research BD Bioscience and their values. Be ready to explain how your personal values align with theirs. This will demonstrate that you're not just a fit for the role, but also for the company culture, which is crucial in a collaborative environment.
āØAsk Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and service metrics. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
