At a Glance
- Tasks: Deliver exceptional customer service and manage patient accounts with empathy and support.
- Company: Join BD, a leading global medical technology company dedicated to advancing healthcare.
- Benefits: Competitive salary, comprehensive rewards, and a supportive work environment.
- Other info: Enjoy a culture of collaboration and opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while growing your skills in a dynamic team.
- Qualifications: Strong communication skills, adaptability, and a passion for achieving results.
The predicted salary is between 31500 - 38500 £ per year.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
- Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
- Ensure accurate order processing aligned with clinical requirements and internal service standards.
- Maintain compliance with departmental work processes and IG/GDPR regulations.
- Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
- Register and onboard patients and healthcare professionals, providing proactive support.
- Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
- Liaise with third-party couriers for delivery updates, delays, claims, and returns management.
Preferred Requirements
- Resilient, adaptable to change, and attentive to detail.
- Flexible, creative, and able to work as part of a large team.
- Excellent written and verbal communication skills.
- Professional, courteous, and emotionally intelligent.
- Passionate about achieving results and exceeding targets.
BD is proud to be certified as a Top Employer 2026 in the United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment. At BD, we prioritise on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognising the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
Primary Work Location
GBR Worthing
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labour laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
£25,000.00 - £38,125.00 GBP Annual
Patient Care Advisor in Littlehampton employer: BD
BD is an exceptional employer that values professional development and offers a collaborative work culture, particularly in the vibrant regions of Birmingham, Wales, and the West Midlands. As a Field-Based Vascular Access Clinical Trainer, you will benefit from competitive salaries, bonuses, and comprehensive training opportunities, all while making a meaningful impact in healthcare through evidence-based practices. Join us to grow your career in a supportive environment that prioritises innovation and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor in Littlehampton
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at BD for the Patient Care Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Care Advisor in Littlehampton
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with BD, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at BD, and how you can make a difference!
How to prepare for a job interview at BD
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at BD.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like BD appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how BD supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
