At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical technologies.
- Company: Join BD Medication Management Solutions, a leader in healthcare technology.
- Benefits: Competitive salary, annual bonus, and potential for permanent position.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in healthcare while travelling across the UK and Europe.
- Qualifications: ONC/HNC in Electronic Engineering or relevant technical discipline; junior candidates welcome.
The predicted salary is between 37000 - 50000 £ per year.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role you will deliver high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities, and maintain, service and upgrade our advanced medical technologies—including infusion devices, automated dispensing cabinets and pharmacy robotics. The role is based in the North West of England and requires regular nationwide and occasional European travel, including overnight stays. It is a fixed‑term assignment for 30 months with a possibility of transition to a permanent position.
Main Responsibilities Will Include:
- Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
- Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
- Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
- Plan day‑to‑day activities efficiently, ensuring relevant tools are within calibration, and maintain an efficient car stock inventory.
- Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.
Qualifications:
- ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial but not essential – we welcome applications from junior candidates and those starting their careers.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
- Customer‑focused with a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
- Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving licence.
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role includes an annual bonus.
Field Service Engineer (FTC) – North West England (National Travel) in Leeds employer: BD
BD Medication Management Solutions is an exceptional employer that prioritises employee development and a supportive work culture. With opportunities for growth within the healthcare technology sector, employees benefit from comprehensive training, competitive salaries, and a commitment to diversity and inclusion. The North West England location offers a dynamic environment with the chance to make a meaningful impact on healthcare services across the region and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (FTC) – North West England (National Travel) in Leeds
✨Tip Number 1
Network like a pro! Reach out to professionals in the biomedical engineering field on LinkedIn or at industry events. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical skills during interviews. Bring examples of past projects or experiences where you provided excellent customer service or solved complex problems. This will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer (FTC) – North West England (National Travel) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant technical skills, customer service experience, and qualifications that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with advanced medical technologies.
Show Off Your Technical Skills:Since this role involves technical support and maintenance, be sure to showcase your IT aptitude and any relevant certifications. If you've got experience with Windows operating systems or networking, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BD
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with advanced medical technologies. Brush up on your knowledge of infusion devices, automated dispensing cabinets, and pharmacy robotics. Be ready to discuss how you would troubleshoot common issues or perform maintenance, as this will show your technical aptitude.
✨Showcase Your Customer Service Skills
This role is all about providing exemplary customer service. Prepare examples from your past experiences where you've successfully resolved customer issues or built strong relationships. Highlighting your ability to maintain high levels of customer satisfaction will set you apart.
✨Plan for Travel and Flexibility
Since the job involves national travel and occasional overnight stays, be prepared to discuss your flexibility and willingness to travel. Mention any previous experiences that demonstrate your adaptability and how you manage your time effectively while on the road.
✨Understand Compliance and Documentation
Familiarise yourself with the importance of compliance in the medical field, especially regarding documentation and regulations. Be ready to talk about how you would ensure accurate reporting and adherence to health and safety standards, as this is crucial for the role.
