Field Service Engineer - West London, Hampshire, Berkshire, Oxfordshire & Wiltshire. (Field)

BD Medication Management Solutions is looking for a skilled and committed Field Service Engineer to join its Global Customer Services team. The engineer will play a key role in delivering high-quality onsite technical support and training to biomedical engineering teams within healthcare facilities. The position involves maintaining and servicing cutting-edge medical technologies, including Infusion Devices, Automated Dispensing Cabinets, and Pharmacy Robotics, with responsibilities ranging from corrective repairs to preventative maintenance, all while ensuring compliance with Medical Device Regulations.

The successful candidate will join a team supporting BD Alaris and BD Pyxis infusion and medication dispensing systems throughout the UK and Ireland. Although the primary focus will be on serving healthcare sites across West London, Hampshire, Berkshire, Oxfordshire, and Wiltshire, the role requires flexibility for nationwide travel and overnight stays. The position demands both technical expertise and a customer-focused approach to ensure the reliable performance of critical medical systems.

We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Our vision for Medication Management Solutions at BD: With our technical capabilities, the Medication Management Solutions (MMS) team are able to manage multiple systems and our operational capabilities enable us to have medications available when and where needed, reducing inefficiency and waste for nursing and pharmacy teams.

About The Role: BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities.

Your primary focus will be on the maintenance and servicing of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.

Main Responsibilities Will Include:

• Perform on-site or remote technical support & training, including installation, corrective and planned maintenance adhering to customer service level agreements.
• Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution.
• Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
• Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
• Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration.
• Build and maintain an efficient car stock inventory.
• Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.

About You: ONC/HNC in an electronic engineering discipline or demonstrable work experience within a technical field service industry. Strong I.T. background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable). Are customer focused and have a proven track record of providing high quality service and repair in a high volume and pressure environment. Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions. Hold a clean driving license.