At a Glance
- Tasks: Maintain and manage diagnostic instruments, ensuring optimal performance and high-quality service.
- Company: Join BD, a leading global medical technology company.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Dynamic role with opportunities for growth within the medical technology field.
- Why this job: Make a real difference in healthcare by supporting accurate diagnostics.
- Qualifications: Technical skills in customer service and experience with diagnostic instruments.
The predicted salary is between 36000 - 60000 £ per year.
BD is one of the largest global medical technology companies, and we are looking for a Technical Customer Service Engineer to join our Diagnostic Systems (DS) team. In this position, you will be responsible for maintaining and managing DS instruments, with a primary focus on Total Lab Automation systems, as well as other microbiology and molecular diagnostic instruments. Your main base will be in London and travel within the M25 corridor will be required.
The DS product portfolio includes traditional microbiology products and instrumentation as well as molecular systems for infectious disease diagnostics. You’ll play a key role in ensuring optimal instrument performance, delivering high‑quality service, and supporting our customers in achieving accurate and timely diagnostic results.
Responsibilities
- Commissioning
Field Service Engineer - London employer: BD
BD is an exceptional employer that values professional development and offers a collaborative work culture, particularly in the vibrant regions of Birmingham, Wales, and the West Midlands. As a Field-Based Vascular Access Clinical Trainer, you will benefit from competitive salaries, bonuses, and comprehensive training opportunities, all while making a meaningful impact in healthcare through evidence-based practices. Join us to grow your career in a supportive environment that prioritises innovation and excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BD or similar companies on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure we can confidently discuss Total Lab Automation systems and how they work. Show them we know our stuff!
✨Tip Number 3
Practice common interview questions, especially those related to customer service scenarios. We want to demonstrate our problem-solving skills and how we handle tricky situations with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in joining the team at BD.
We think you need these skills to ace Field Service Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Technical Customer Service Engineer role. We want to see how your background aligns with maintaining and managing diagnostic systems, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. We love seeing enthusiasm for the medical technology field, so let that passion come through.
Showcase Your Problem-Solving Skills:In this role, you'll need to tackle technical challenges head-on. Use your application to provide examples of how you've successfully resolved issues in the past, especially in customer service or technical environments. We want to know how you think on your feet!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at BD
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll be dealing with complex diagnostic systems. Make sure you brush up on your knowledge of Total Lab Automation systems and other microbiology instruments. Be ready to discuss specific technologies and how you've worked with them in the past.
✨Showcase Your Problem-Solving Skills
In this role, you'll need to troubleshoot issues on the spot. Prepare examples of past challenges you've faced in technical customer service and how you resolved them. This will demonstrate your ability to think critically and act quickly under pressure.
✨Understand the Company’s Mission
BD is all about improving patient outcomes through innovative technology. Familiarise yourself with their products and values. During the interview, express how your personal goals align with their mission, showing that you're not just looking for a job, but a place where you can make a difference.
✨Prepare for Travel Questions
Since the role requires travel within the M25 corridor, be ready to discuss your flexibility and experience with travel. Highlight any previous roles where you managed travel effectively, ensuring that you can meet the demands of the position without hesitation.
