At a Glance
- Tasks: Manage customer orders and ensure a smooth delivery experience.
- Company: Join BD, a leading global medical technology company.
- Benefits: Fixed term contract with competitive pay and valuable experience.
- Other info: Dynamic work environment with a focus on fairness and inclusion.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints.
Fixed Term Contract till 31.12.2026
Responsibilities- Enter customer purchase orders accurately into the ERP system and confirm order details
- Check customer data, delivery information, materials, and commercial terms for accuracy
- Communicate order confirmations, delivery dates, progress updates, and delays clearly
- Track orders through shipment and delivery, including backorders, partial shipments, and rescheduling
- Coordinate with warehouse, logistics, sales, supply chain, and finance teams to resolve delivery and billing issues
- Handle operational customer queries related to availability, timelines, transport incidents, and order status
- Register, route, and follow up on service and product complaints to ensure timely closure and traceability
- Process credits, debits, returns, replacements, and billing adjustments with correct documentation
- Experience working in customer service, order management, or order-to-cash operations
- Confidence using ERP systems and handling detailed data with accuracy
- Clear, respectful communication skills when dealing with customers and internal teams
- Comfort managing multiple priorities in a fast-paced operational environment
- Careful and structured approach when resolving issues, complaints, or discrepancies
- Commitment to fairness, inclusion, and high service standards
Customer Service Representative - Fixed Term Contract employer: BD
BD is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Customer Service Representatives to thrive. With a commitment to employee growth and development, you will have access to comprehensive training and career advancement opportunities in a supportive environment. Located in a dynamic industry, BD offers the chance to contribute to meaningful health solutions while enjoying a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BD on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as they love seeing how you think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and respectful when discussing your experiences. They want to see that you can connect with customers and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Service Representative - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous customer service experience and your ability to handle order management tasks.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our mission at BD. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-written and free of errors. This is your chance to demonstrate your ability to communicate effectively, just like you would with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at BD
✨Know Your Stuff
Before the interview, make sure you understand the order-to-cash process and how it relates to customer service. Familiarise yourself with common ERP systems and be ready to discuss your experience with them. This shows that you're not just a good communicator but also technically savvy.
✨Showcase Your Communication Skills
Since clear communication is key in this role, prepare examples of how you've effectively handled customer queries or complaints in the past. Think about times when you had to coordinate with different teams to resolve an issue and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving in a structured way. Think of specific instances where you resolved discrepancies or managed multiple priorities under pressure. This will highlight your ability to stay calm and effective in a fast-paced environment.
✨Emphasise Your Commitment to Service Standards
During the interview, express your dedication to fairness, inclusion, and high service standards. Share examples of how you've gone above and beyond for customers in previous roles. This will resonate well with the company's values and show that you're a great fit for their team.
