At a Glance
- Tasks: Manage customer orders and ensure a smooth delivery experience.
- Company: Join BD, a leading global medical technology company.
- Benefits: Fixed term contract with competitive pay and valuable experience.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints.
Fixed Term Contract till 31.12.2026
Responsibilities
- Enter customer purchase orders accurately into the ERP system and confirm order details
- Check customer data, delivery information, materials, and commercial terms for accuracy
- Communicate order confirmations, delivery dates, progress updates, and delays clearly
- Track orders through shipment and delivery, including backorders, partial shipments, and rescheduling
- Coordinate with warehouse, logistics, sales, supply chain, and finance teams to resolve delivery and billing issues
- Handle operational customer queries related to availability, timelines, transport incidents, and order status
- Register, route, and follow up on service and product complaints to ensure timely closure and traceability
- Process credits, debits, returns, replacements, and billing adjustments with correct documentation
Preferred Requirements
- Experience working in customer service, order management, or order-to-cash operations
- Confidence using ERP systems and handling detailed data with accuracy
- Clear, respectful communication skills when dealing with customers and internal teams
- Comfort managing multiple priorities in a fast-paced operational environment
- Careful and structured approach when resolving issues, complaints, or discrepancies
- Commitment to fairness, inclusion, and high service standards
Customer Service Representative - Fixed Term Contract in Crawley employer: BD
BD is an exceptional employer that fosters a culture of innovation and collaboration, making it a great place for Customer Service Representatives to thrive. With a commitment to employee growth and development, you will have access to comprehensive training and career advancement opportunities in a supportive environment. Located in a dynamic industry, BD offers the chance to contribute to meaningful health solutions while enjoying a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract in Crawley
✨Tip Number 1
Get to know the company inside out! Research BD's mission and values, especially their focus on health innovation. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, clear and respectful communication is key. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues or complaints. Be ready to share these during interviews to demonstrate your ability to handle operational queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining BD. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Representative - Fixed Term Contract in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience in order management or customer service, and don’t forget to mention your skills with ERP systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with our mission at BD. Keep it clear and engaging!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate clearly and respectfully. Use examples from your past experiences to demonstrate this.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us—so don’t miss out!
How to prepare for a job interview at BD
✨Know the Company Inside Out
Before your interview, take some time to research BD and its mission of advancing health. Understand their products and how they impact customer experiences. This will not only show your interest but also help you relate your answers to their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or managed multiple priorities. Be ready to discuss how you ensure a high-quality experience for customers.
✨Familiarise Yourself with ERP Systems
Since the role involves using ERP systems, brush up on your knowledge of these platforms. If you have experience with specific systems, mention it during the interview. If not, express your willingness to learn and adapt quickly.
✨Practice Clear Communication
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and respectfully. You might even want to do a mock interview with a friend to get comfortable with discussing order management and customer queries.
