At a Glance
- Tasks: Manage housing contracts and ensure high-quality services for residents.
- Company: BD Group, dedicated to positive change in local communities.
- Benefits: Competitive salary, private medical insurance, 26+ days leave, and career development.
- Other info: Hybrid working arrangement with a supportive team environment.
- Why this job: Make a real difference in housing services while growing your career.
- Qualifications: Degree or equivalent in relevant fields and contract management experience.
The predicted salary is between 40000 - 50000 £ per year.
Housing Contracts Manager – New Opportunity!
BD Group is seeking an experienced and motivated
Housing Contracts Manager to oversee the delivery and performance of housing maintenance and service contracts.
This is an excellent opportunity for a commercially aware and customer-focused professional with strong contract management expertise to help deliver safe, compliant, high-quality, and value-for-money services for residents.
Key Responsibilities
- Manage the delivery of housing maintenance, responsive repairs, planned works and specialist service contracts.
- Monitor contractor performance against Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and contractual obligations.
- Ensure contracts are delivered in compliance with relevant legislation, procurement regulations, health and safety requirements and organisational policies.
- Develop and maintain strong working relationships with contractors, residents, consultants and internal stakeholders.
- Monitor contract budgets, authorise expenditure where appropriate and ensure effective financial control.
- Chair and facilitate regular contract review meetings, performance reviews and audits.
- Identify operational, commercial and compliance risks and implement effective mitigation measures.
- Investigate complaints, manage contract disputes and ensure resident concerns are resolved promptly and professionally.
- Produce performance reports, management information and recommendations for senior leadership teams.
- Lead or support contract mobilisation, procurement exercises, tender evaluations and contract renewals.
- Drive continuous improvement initiatives to enhance service quality, efficiency, compliance and resident satisfaction.
- Promote a culture of accountability, customer focus and operational excellence across all contract activities.
Qualifications, Skills & Experience
- Degree, HNC/HND or equivalent qualification in Construction, Building Surveying, Housing, Facilities Management or a related discipline.
- Professional membership, or working towards membership, of a recognised body such as CIH, RICS or CIPS.
- Proven experience managing contracts within social housing, local authority or property services environments.
- Experience overseeing repairs, maintenance, planned works or compliance-related contracts.
- Strong experience in contractor performance management and service delivery monitoring.
- Experience managing budgets, financial reporting and contract expenditure.
- Knowledge of procurement processes, tender evaluations and contract mobilisation activities.
- Demonstrable experience managing stakeholder relationships and resolving customer complaints effectively.
- Strong understanding of housing compliance, building safety and asset management principles.
- Excellent IT skills including Microsoft Office applications and contract management systems.
Skills & Abilities
- Excellent contract negotiation and supplier management skills.
- Strong analytical and problem-solving capabilities.
- Commercially aware with sound financial management skills.
- Strong leadership and stakeholder management abilities.
- Excellent communication skills, both written and verbal.
- Ability to produce detailed reports, performance analysis and management presentations.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to make informed decisions and manage risk effectively.
- Customer-focused approach with a commitment to service excellence.
- Resilient, adaptable and able to perform effectively in a fast-paced environment.
- Working Arrangements
- Working pattern: Full-time
- Contract: Permanent
- Location: Hybrid working arrangement (details to be confirmed)
- Reporting to: Executive Director, BDMS
- Responsible for managing housing maintenance and service contracts across the portfolio
About Us
BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental and social change.
We provide a range of high-quality facilities, housing and property services across London and the Southeast, with a strong commitment to supporting local communities.
Our mission is to help people live, work and grow by delivering safe, reliable and customer-focused services that create long-term value for residents, clients and stakeholders.
Benefits
In addition to a competitive salary, our benefits package includes
- ❤ Heart Hub rewards, perks & benefits platform
- ❤ Private Medical Insurance
- ❤ Group Life Assurance
- ❤ Pension Scheme
- ❤ 26+ days annual leave
- ❤ Family-friendly policies supporting work-life balance
- ❤ Health & wellbeing support, including Employee Assistance Programme (EAP)
- ❤ Career development and training opportunities
- ❤ Free on-site parking at our head office
- ❤ A supportive and collaborative team environment
Housing Contracts Manager in London employer: BD Trading Partnership
Join our dynamic BD Management Services Team as a Technical Planning Coordinator, where you'll play a crucial role in ensuring the seamless delivery of essential services. We pride ourselves on fostering a supportive work culture that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including health support, career development opportunities, and a vibrant team environment. Located in a facility with excellent amenities, including free parking and an on-site café, we are committed to creating a workplace that values work-life balance and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Contracts Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like BD Trading Partnership, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Housing Contracts Manager at BD Trading Partnership.
We think you need these skills to ace Housing Contracts Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at BD Trading Partnership
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
