At a Glance
- Tasks: Be the go-to person for facilities enquiries and provide top-notch admin support.
- Company: Join a dynamic facilities services company making a difference in communities.
- Benefits: Enjoy perks like private medical insurance, paid holidays, and career development.
- Other info: Full-time role with great team vibes and opportunities for growth.
- Why this job: Make an impact while honing your organisational and customer service skills.
- Qualifications: Need English and Maths qualifications plus experience in facilities management.
The predicted salary is between 26500 - 26500 £ per year.
- Ad – Facilities Helpdesk Administrator
- We are looking for a proactive and highly organised
Facilities Helpdesk Administrator to join our team.
As a Facilities Helpdesk Administrator, you’ll act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern, and effective helpdesk service.
You’ll liaise with building managers, site representatives, contractors and internal colleagues to manage requests, coordinate works, maintain accurate records, and ensure a positive and professional service experience.
You will be passionate about delivering excellent customer service, maintaining strong administrative systems, and supporting best practice across the facilities function.
As part of our team, you will work collaboratively with stakeholders, supporting the Compliance Manager and wider division. Responsibilities include:
- Acting as the primary contact for facilities and maintenance enquiries.
- Managing calls, gathering relevant details, resolving issues where possible or allocating tasks appropriately.
- Handling enquiries and complaints in a professional and timely manner.
- Raising orders, supporting inspections (pre/post) and ensuring quality standards.
- Referring to mechanical and electrical records and repair histories.
- Submitting requests for planned preventative maintenance.
- Maintaining accurate expenditure records.
- Recording enquiries and ensuring timely follow‑up actions.
- Producing professional letters, memos and reports.
- Taking accurate notes and minutes during meetings.
- Conducting research and preparing statistical information when required.
- Maintaining clear and organised filing systems (manual and electronic).
- Collating information and distributing reports, agendas and related documentation.
- Processing invoices, purchase orders and petty cash.
- Maintaining financial records and supporting administrative processes.
- Developing and improving administrative procedures.
Qualifications, skills & experience
Qualifications
- English and Maths qualification.
Experience
- Experience in a facilities management or maintenance helpdesk environment.
- Experience developing and maintaining administrative processes.
- Experience acting as a first point of contact for facilities issues with a proactive approach.
Skills & Abilities
- Strong IT skills with good knowledge of Microsoft Excel, Word, Power Point, Outlook and Teams.
- Excellent organisational skills with ability to manage multiple priorities.
- Strong administration and accurate record‑keeping.
- Effective communication and interpersonal skills across all levels.
- Strong customer focus with the ability to use initiative.
- Confident in engaging with key clients and stakeholders.
- High attention to detail and accuracy.
- Ability to work independently and under pressure.
- Personal resilience and strong problem‑solving capability.
Working Arrangements
- Full‑time (36 hours per week), Monday to Friday
- Permanent
- Location: Dagenham
- Salary: circa £26,500
About Us
We are a facilities services company delivering a range of services to public and private sector clients across London and the Southeast, with ambitions to expand further.
Our mission is to help communities live, work and grow by delivering high‑quality, safe services rooted in an understanding of local needs.
Benefits
❤ Heart Hub rewards, perks & benefits platform ❤ Group Life Assurance ❤ Private Medical Insurance ❤ Pension Scheme ❤ Paid Holidays ❤ Family Friendly Policies ❤ Health & wellbeing support including EAP ❤ Great offices & on‑site Café (with app discounts) ❤ Access to independent mortgage advisory services ❤ Free parking at our head office – The Cube ❤ Career development and training opportunities ❤ A great team!
To Apply
If you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline your relevant experience.
Facilities Helpdesk Administrator in London employer: BD Trading Partnership
Join our dynamic team in Dagenham as a Facilities Helpdesk Administrator, where you'll be at the forefront of delivering exceptional customer service and administrative support. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive benefits such as private medical insurance, career development opportunities, and a supportive environment that prioritises your wellbeing. With a focus on community impact and a commitment to excellence, we provide a rewarding workplace for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BD Trading Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BD Trading Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Helpdesk Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BD Trading Partnership:Your cover letter is your chance to shine! Tell us why you want to work at BD Trading Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BD Trading Partnership!
How to prepare for a job interview at BD Trading Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
