At a Glance
- Tasks: Manage key contracts, ensuring compliance and performance for essential services.
- Company: Join BD Group, a leader in housing repairs and facilities management.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Hybrid working model with a supportive team and great office amenities.
- Why this job: Make a real impact in local communities while developing your career.
- Qualifications: Experience in contract management and strong analytical skills required.
The predicted salary is between 43200 - 72000 € per year.
We are seeking a skilled Commercial Contract Manager to join us and take ownership of key contracts with the London Borough of Barking & Dagenham, ensuring robust governance, performance, compliance, and commercial control.
As our Commercial Contract Manager, you will be the primary commercial interface for two major service contracts:
- Repairs & Maintenance - reactive repairs, compliance works, voids, minor works, variations, and subcontracted activity
- Corporate Cleaning - contract compliance, KPI delivery, and rectification management
You will lead contract governance, performance reporting, commercial analysis, and cost management, ensuring services are delivered efficiently, compliantly, and in line with contractual obligations.
Key Responsibilities
- Act as the day-to-day commercial lead and main client contact for LBBD.
- Lead contract governance, including meetings, action logs, risks, change control and documentation.
- Manage KPI frameworks, evidence, dashboards and monthly/quarterly reporting.
- Analyse performance and cost drivers, lead root‐cause reviews and agree corrective actions.
- Maintain robust audit trails for KPIs, payments and contractual decisions.
- Oversee compliance requirements (H&S, safeguarding, data protection, quality standards).
- Support supplier and subcontractor performance management and service reviews.
- Commercial & Cost Management
- Validate payment claims and invoices in line with contract mechanisms.
- Support cost‐to‐serve analysis and identify variances against budget/forecast.
- Price and evaluate change requests, quantify impacts and support negotiations.
- Produce commercial insight on unit costs, trends, benchmarking and efficiencies.
- Quality Assurance & Customer Focus
- Deliver quality audits/inspections for repairs and cleaning services.
- Use customer feedback and complaints to drive service improvements.
- Promote a positive, solution‐focused, customer‐centred culture.
- Mobilisation, Improvement & Change
- Support mobilisation activities, KPI baselining and reporting set‐up.
- Lead or coordinate service improvement and technology initiatives.
- Maintain awareness of best practice, legislation and standards in housing repairs and soft FM.
About You
Essential Experience
- Strong background in contract management within housing repairs/maintenance or FM/soft FM
- Experience working with local authority clients
- Proven track record managing KPI frameworks and performance improvement
- Experience with commercial mechanisms: invoice validation, variations, change control, supplier management
- Strong analytical capability and data‐driven decision‐making
Essential Skills & Knowledge
- Excellent understanding of contract governance, compliance, and audit disciplines
- Ability to assess and communicate cost impacts, cost‐to‐serve, and variance analysis
- Strong stakeholder management and negotiation skills
- Confident user of Microsoft Office (especially Excel) and performance reporting tools
Desirable
- Experience with schedule‐of‐rates contracting (e.g., NHF)
- Experience in mobilisation or transformation programmes
- Relevant qualifications (CIPS, IACCM/WorldCC, project management)
- A law degree
Working arrangements
- Salary: Up to £60,000 (Permanent)
- Location: Dagenham (Hybrid - 3 days office‐based)
- Business Unit: Commercial & Business Development
- Reports to: Commercial Services Lead
- Contract: Permanent, Full‐Time (36 hours per week).
Benefits
In addition to an attractive salary, our benefits package includes:
- Heart Hub rewards, perks & benefits platform!
- Private Medical Insurance
- Group Life Assurance
- Pension Scheme
- Paid Holidays from 26 days plus bank holidays
- Family Friendly Policies making work‐life balance achievable
- Health & wellbeing support including an Employee Assistance Programme (EAP)
- Career development and training
- Great offices & local amenities including our Lab Café
- Free parking at our head office The Cube
- A great team!
About Us
BD Group delivers essential services across the London Borough of Barking & Dagenham, supporting local communities through high‐quality housing repairs, maintenance, and facilities management. We are committed to delivering excellent customer outcomes, strong commercial performance, and continuous improvement across our service portfolio. All employees are expected to lead with integrity, uphold safeguarding and GDPR requirements, maintain high standards of health and safety, and champion equality, diversity, and inclusion.
How to Apply
It's an exciting time to be joining BD Group, if you are keen to be considered for this opportunity, please click 'apply' below to submit your CV and outline relevant skills and experience via the application form by the closing date: 23rd February 2026.
Commercial Contract Manager in London employer: BD Trading Partnership
At BD Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Dagenham, our hybrid working model allows for a balanced work-life experience, complemented by a comprehensive benefits package including private medical insurance, generous holiday allowances, and career development opportunities. Join us to make a meaningful impact in the community while enjoying a collaborative and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Contract Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with local authorities. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their key performance indicators and be ready to discuss how you can improve them. Show us you’re not just another candidate!
✨Tip Number 3
Practice your negotiation skills! As a Commercial Contract Manager, you’ll need to demonstrate your ability to manage supplier relationships and contract variations. Role-play scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Commercial Contract Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Contract Manager. Highlight your experience in contract management, especially with local authorities, and showcase your skills in KPI frameworks and performance improvement.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, like managing compliance or leading contract governance.
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, be sure to include examples of how you've used data-driven decision-making in past roles. This could be anything from cost analysis to performance reporting—make it relevant!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at BD Trading Partnership
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key contracts you'll be managing. Familiarise yourself with the specifics of the Repairs & Maintenance and Corporate Cleaning contracts, including compliance requirements and KPI frameworks. This will help you demonstrate your expertise and show that you're ready to take ownership.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical capabilities by bringing examples of how you've previously managed performance reporting and cost management. Be ready to explain how you've used data-driven decision-making to improve contract performance and compliance. This will highlight your strong analytical skills, which are essential for this role.
✨Demonstrate Stakeholder Management Experience
Think of specific instances where you've successfully managed stakeholders or negotiated with clients. Be prepared to share these experiences during the interview, as strong stakeholder management is crucial for the Commercial Contract Manager position. Highlight how you’ve built relationships and resolved conflicts in the past.
✨Prepare Questions About Continuous Improvement
Show your interest in the company's commitment to continuous improvement by preparing thoughtful questions. Ask about their current initiatives in service improvement or technology integration. This not only demonstrates your enthusiasm for the role but also your alignment with their values and goals.
