At a Glance
- Tasks: Manage key contracts, ensuring compliance and performance for essential services.
- Company: Join BD Group, a leader in housing repairs and facilities management.
- Benefits: Enjoy a competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Hybrid working model with great team culture and career development opportunities.
- Why this job: Make a real impact in local communities while developing your career.
- Qualifications: Experience in contract management and strong analytical skills required.
The predicted salary is between 43200 - 72000 € per year.
We are seeking a skilled Commercial Contract Manager to join us and take ownership of key contracts with the London Borough of Barking & Dagenham, ensuring robust governance, performance, compliance, and commercial control. As our Commercial Contract Manager, you will be the primary commercial interface for two major service contracts:
- Repairs & Maintenance - reactive repairs, compliance works, voids, minor works, variations, and subcontracted activity
- Corporate Cleaning - contract compliance, KPI delivery, and rectification management
You will lead contract governance, performance reporting, commercial analysis, and cost management, ensuring services are delivered efficiently, compliantly, and in line with contractual obligations.
Key Responsibilities
- Act as the day-to-day commercial lead and main client contact for LBBD.
- Lead contract governance, including meetings, action logs, risks, change control and documentation.
- Manage KPI frameworks, evidence, dashboards and monthly/quarterly reporting.
- Analyse performance and cost drivers, lead root-cause reviews and agree corrective actions.
- Maintain robust audit trails for KPIs, payments and contractual decisions.
- Oversee compliance requirements (H&S, safeguarding, data protection, quality standards).
- Support supplier and subcontractor performance management and service reviews.
Commercial & Cost Management
- Validate payment claims and invoices in line with contract mechanisms.
- Support cost-to-serve analysis and identify variances against budget/forecast.
- Price and evaluate change requests, quantify impacts and support negotiations.
- Produce commercial insight on unit costs, trends, benchmarking and efficiencies.
Quality Assurance & Customer Focus
- Deliver quality audits/inspections for repairs and cleaning services.
- Use customer feedback and complaints to drive service improvements.
- Promote a positive, solution-focused, customer-centred culture.
Mobilisation, Improvement & Change
- Support mobilisation activities, KPI baselining and reporting set-up.
- Lead or coordinate service improvement and technology initiatives.
- Maintain awareness of best practice, legislation and standards in housing repairs and soft FM.
About You
Essential Experience
- Strong background in contract management within housing repairs/maintenance or FM/soft FM.
- Experience working with local authority clients.
- Proven track record managing KPI frameworks and performance improvement.
- Experience with commercial mechanisms: invoice validation, variations, change control, supplier management.
- Strong analytical capability and data-driven decision-making.
Essential Skills & Knowledge
- Excellent understanding of contract governance, compliance, and audit disciplines.
- Ability to assess and communicate cost impacts, cost-to-serve, and variance analysis.
- Strong stakeholder management and negotiation skills.
- Confident user of Microsoft Office (especially Excel) and performance reporting tools.
Desirable
- Experience with schedule-of-rates contracting (e.g., NHF).
- Experience in mobilisation or transformation programmes.
- Relevant qualifications (CIPS, IACCM/WorldCC, project management).
- A law degree.
Working arrangements
- Salary: Up to £60,000 (Permanent)
- Location: Dagenham (Hybrid - 3 days office-based)
- Business Unit: Commercial & Business Development
- Reports to: Commercial Services Lead
- Contract: Permanent, Full-Time (36 hours per week).
Benefits
- Heart Hub rewards, perks & benefits platform!
- Private Medical Insurance.
- Group Life Assurance.
- Pension Scheme.
- Paid Holidays from 26 days plus bank holidays.
- Family Friendly Policies making work-life balance achievable.
- Health & wellbeing support including an Employee Assistance Programme (EAP).
- Career development and training.
- Great offices & local amenities including our Lab Café.
- Free parking at our head office The Cube.
- A great team!
About Us
BD Group delivers essential services across the London Borough of Barking & Dagenham, supporting local communities through high-quality housing repairs, maintenance, and facilities management. We are committed to delivering excellent customer outcomes, strong commercial performance, and continuous improvement across our service portfolio. All employees are expected to lead with integrity, uphold safeguarding and GDPR requirements, maintain high standards of health and safety, and champion equality, diversity, and inclusion.
How to Apply
It’s an exciting time to be joining BD Group, if you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline relevant skills and experience via the application form by the closing date: 23rd February 2026.
Commercial Contract Manager employer: BD Trading Partnership
BD Group is an exceptional employer, offering a dynamic work environment in Dagenham where you can thrive as a Commercial Contract Manager. With a strong focus on employee well-being, we provide a comprehensive benefits package, including private medical insurance and generous holiday allowances, alongside opportunities for career development and training. Our commitment to fostering a positive, solution-focused culture ensures that you will be part of a supportive team dedicated to delivering high-quality services to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with local authorities or in contract management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their key performance indicators and be ready to discuss how you can help improve them. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your negotiation skills! As a Commercial Contract Manager, you'll need to demonstrate your ability to manage supplier relationships and contract variations. Role-play scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Commercial Contract Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Contract Manager role. Highlight your experience in contract management, especially with local authorities, and showcase your skills in KPI frameworks and performance improvement.
Showcase Relevant Experience:In your application, emphasise your background in housing repairs or facilities management. Use specific examples that demonstrate your ability to manage contracts and ensure compliance, as this will resonate with us.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills related to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with BD Group.
How to prepare for a job interview at BD Trading Partnership
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key contracts you'll be managing. Familiarise yourself with the specifics of the Repairs & Maintenance and Corporate Cleaning contracts, including compliance requirements and KPI frameworks. This will help you demonstrate your expertise and show that you're ready to take ownership.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with performance analysis and cost management. Bring examples of how you've used data-driven decision-making in past roles, especially in relation to KPI management and commercial mechanisms. This will highlight your strong analytical capability, which is essential for the role.
✨Demonstrate Stakeholder Management
Think about times when you've successfully managed stakeholders or negotiated with clients. Be ready to share specific examples that showcase your communication skills and ability to maintain strong relationships, particularly with local authority clients. This will illustrate your fit for the role's requirements.
✨Prepare Questions About Improvement Initiatives
Show your interest in the company's commitment to continuous improvement by preparing thoughtful questions about their service improvement and technology initiatives. This not only demonstrates your enthusiasm for the role but also your understanding of the importance of innovation in contract management.
