Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer service operations and ensure smooth order processing.
- Company: Join a leading company committed to customer satisfaction and inclusivity.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fixed term contract until 31.12.2026 with a dynamic team.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer service and confidence with ERP systems.
The predicted salary is between 23000 - 35075 £ per year.
To execute and manage daily customer service operations within the order-to-cash cycle, ensuring accurate order processing, timely deliveries and effective coordination with Sales, Supply Chain and Finance. The role supports revenue flow and customer satisfaction through proper order handling, billing support and account adjustments, and serves as the initial intake point for customer complaints.
As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints.
Fixed Term Contract till 31.12.2026
Main Responsibilities- Enter customer purchase orders accurately into the ERP system and confirm order details
- Check customer data, delivery information, materials and commercial terms for accuracy
- Communicate order confirmations, delivery dates, progress updates and delays clearly
- Track orders through shipment and delivery, including backorders, partial shipments and rescheduling
- Coordinate with warehouse, logistics, sales, supply chain and finance teams to resolve delivery and billing issues
- Handle operational customer queries related to availability, timelines, transport incidents and order status
- Register, route and follow up on service and product complaints to ensure timely closure and traceability
- Process credits, debits, returns, replacements and billing adjustments with correct documentation
- Experience working in customer service, order management or order-to-cash operations
- Confidence using ERP systems and handling detailed data with accuracy
- Clear, respectful communication skills when dealing with customers and internal teams
- Comfort managing multiple priorities in a fast‑paced operational environment
- Careful and structured approach when resolving issues, complaints or discrepancies
- Commitment to fairness, inclusion and high service standards
Salary Range £23,000.00 - £35,075.00 GBP Annual
Customer Service Representative - Fixed Term Contract in Wokingham employer: BD Nogales Norte
Contact Detail:
BD Nogales Norte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract in Wokingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle complaints or tricky situations. We want you to show off your problem-solving skills and clear communication style!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they operate will help you tailor your answers during the interview. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative - Fixed Term Contract in Wokingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in order management and customer service, and show us how you can contribute to our order-to-cash process.
Showcase Your Communication Skills: Since clear communication is key in this role, give examples of how you've effectively communicated with customers or teams in the past. We want to see that you can handle queries and complaints with respect and clarity.
Demonstrate Your Attention to Detail: As you'll be entering customer orders into our ERP system, it's crucial to showcase your ability to manage detailed data accurately. Mention any relevant experience where attention to detail made a difference in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at BD Nogales Norte
✨Know the Order-to-Cash Cycle
Familiarise yourself with the order-to-cash process, as it’s central to the role. Be ready to discuss how you’ve managed customer orders in the past and how you ensure accuracy in order processing.
✨Showcase Your Communication Skills
Since clear communication is key, prepare examples of how you've effectively communicated with customers and internal teams. Think about times when you resolved issues or handled complaints successfully.
✨Demonstrate ERP Proficiency
Brush up on your knowledge of ERP systems. If you have experience with specific software, mention it! Be prepared to discuss how you’ve used these systems to manage data accurately.
✨Prepare for Fast-Paced Scenarios
The role requires managing multiple priorities, so think of examples where you thrived in a busy environment. Highlight your structured approach to resolving issues and maintaining high service standards.