At a Glance
- Tasks: Manage daily customer service operations and ensure smooth order processing.
- Company: Join a leading company committed to customer satisfaction and inclusivity.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Experience in customer service and confidence with ERP systems.
The predicted salary is between 23000 - 35075 € per year.
To execute and manage daily customer service operations within the order-to-cash cycle, ensuring accurate order processing, timely deliveries and effective coordination with Sales, Supply Chain and Finance. The role supports revenue flow and customer satisfaction through proper order handling, billing support and account adjustments, and serves as the initial intake point for customer complaints.
As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints.
Main Responsibilities:- Enter customer purchase orders accurately into the ERP system and confirm order details.
- Check customer data, delivery information, materials and commercial terms for accuracy.
- Communicate order confirmations, delivery dates, progress updates and delays clearly.
- Track orders through shipment and delivery, including backorders, partial shipments and rescheduling.
- Coordinate with warehouse, logistics, sales, supply chain and finance teams to resolve delivery and billing issues.
- Handle operational customer queries related to availability, timelines, transport incidents and order status.
- Register, route and follow up on service and product complaints to ensure timely closure and traceability.
- Process credits, debits, returns, replacements and billing adjustments with correct documentation.
- Experience working in customer service, order management or order-to-cash operations.
- Confidence using ERP systems and handling detailed data with accuracy.
- Clear, respectful communication skills when dealing with customers and internal teams.
- Comfort managing multiple priorities in a fast‑paced operational environment.
- Careful and structured approach when resolving issues, complaints or discrepancies.
- Commitment to fairness, inclusion and high service standards.
Salary Range: £23,000.00 - £35,075.00 GBP Annual
Customer Service Representative - Fixed Term Contract in Winnersh employer: BD Nogales Norte
Becton, Dickinson and Company is an exceptional employer that prioritises employee growth and development within a supportive work culture. As a Customer Service Representative, you will benefit from a collaborative environment that values clear communication and teamwork, while also enjoying competitive salary packages and a commitment to diversity and inclusion. Located in a dynamic setting, this role offers the opportunity to make a meaningful impact on customer satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Fixed Term Contract in Winnersh
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly. Think about how your skills in customer service and order management can shine through during the conversation.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what they want in a Customer Service Representative.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative - Fixed Term Contract in Winnersh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in order management and customer service, and show us how you can contribute to our order-to-cash process.
Showcase Your Skills:We want to see your confidence with ERP systems and your ability to handle detailed data. Mention any relevant tools you've used and how you've successfully managed customer queries or complaints in the past.
Communicate Clearly:Since clear communication is key in this role, ensure your application reflects that. Use straightforward language and structure your thoughts well, so we can easily see your communication skills shine through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at BD Nogales Norte
✨Know the Order-to-Cash Cycle
Familiarise yourself with the order-to-cash process before your interview. Understand how customer service fits into this cycle and be ready to discuss how you can ensure smooth order processing and timely deliveries.
✨Showcase Your ERP Skills
Since confidence in using ERP systems is key for this role, be prepared to talk about your experience with these systems. If you have specific examples of how you've used ERP software to manage orders or resolve issues, share those!
✨Communicate Clearly
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and respectfully. You might even want to role-play common customer scenarios to demonstrate your approach to handling queries and complaints.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully resolved customer complaints or operational issues. Highlight your structured approach to problem-solving and how you prioritise fairness and high service standards in your responses.
