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For Companies At a Glance
- Tasks: Lead and develop a Customer Care team to deliver exceptional service.
- Company: Join BD, a global leader in medical technology with a commitment to health.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in healthcare while shaping your career.
- Qualifications: 5+ years in customer care, with 2+ years in leadership roles.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 42000 - 48000 £ per year.
The Customer Care Team Leader UKI leads and develops a Customer Care team to deliver consistent, high-quality service to customers across the UK and Ireland. The role focuses on people leadership, operational excellence, and continuous improvement, while contributing to wider customer service initiatives and creating an environment where individuals can perform at their best.
Our vision for Customer Care
Customer Services is a strategic partner to both our customers and businesses and focuses on creating exceptional customer experiences and generating revenue growth.
Main Responsibilities
- Leading, coaching, and developing team members through regular one-to-one conversations, performance reviews, and day-to-day support
- Planning and coordinating daily workloads, resourcing, and absence cover to maintain service levels
- Managing recruitment, onboarding, and structured training to build a capable and engaged team
- Acting as a second-line escalation point for complex customer issues and complaints, ensuring timely and effective resolution
- Monitoring service quality, order accuracy, and call handling, providing clear and constructive feedback
- Maintaining and improving processes and ways of working to increase efficiency and customer satisfaction
- Analysing performance data and KPIs to identify trends and improvement opportunities
- Supporting cross-team initiatives and operational reviews to strengthen end-to-end customer experience
About You
- At least five years of experience in a customer care or comparable commercial role, with a minimum of two years in a people leadership position
- Demonstrated experience handling escalated customer queries and complaints in a structured and professional manner
- Strong people management skills, with the ability to motivate, develop, and engage diverse teams
- High level of organisational and planning capability, with attention to detail and sound judgement
- Confident written communication skills and the ability to work effectively across multiple business areas
- Proficiency in MS Office applications, with experience of ERP systems such as SAP considered an advantage
Our expected base salary range for this position is £42,000–£48,000 per year, depending on experience.
At BD, we prioritise on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognising the importance of flexibility and work-life balance.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Customer Care Team Leader, UKI in Winnersh employer: BD Nogales Norte
Contact Detail:
BD Nogales Norte Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader, UKI in Winnersh
✨Tip Number 1
Get to know the company culture before your interview. Check out BD's website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved a complex customer issue. We want to hear how you’ve made a difference, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful ones about the team dynamics or how BD measures success in customer care. This shows you’re engaged and thinking about how you can contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining BD’s mission to advance the world of health.
We think you need these skills to ace Customer Care Team Leader, UKI in Winnersh
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and developing teams. We want to see how you've motivated others and created a positive environment for growth.
Be Specific About Your Experience: Use concrete examples from your past roles to demonstrate your ability to handle customer queries and complaints. We love seeing how you've tackled challenges and improved service quality.
Tailor Your Application: Make sure your application speaks directly to the job description. We’re looking for candidates who understand our vision for customer care and can contribute to our goals, so align your skills with what we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BD Nogales Norte
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care knowledge. Understand the key responsibilities of a Customer Care Team Leader, especially around people management and operational excellence. Be ready to share examples from your past experiences that highlight your ability to lead and develop teams.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've successfully motivated and engaged your team in previous roles. Think of specific instances where you’ve handled escalated customer issues or improved processes, as these will demonstrate your capability to lead effectively.
✨Be Data Savvy
Since the role involves analysing performance data and KPIs, be prepared to talk about how you've used data to drive improvements in customer service. Bring examples of trends you've identified and the actions you took to enhance service quality or efficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to continuous improvement in customer care or how they foster a culture of growth and inclusivity. This shows you’re not just interested in the job, but also in being part of their vision.
