BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment.
Key Responsibilities
- Oversee and manage the Reactive Repairs and WIP teams from first report through to completion.
- Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance.
- Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards.
- Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes.
- Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose.
- Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards.
- Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively.
- Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends).
- Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors.
- Support HR processes where required, including disciplinaries, grievances, and exit procedures.
- Ensure all activities comply with Health & Safety legislation and BD Group policies.
- Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service.
Qualifications, Skills & Experience
- Relevant trade qualification(s) within the repairs or construction sector.
- Proven experience in a supervisory role within social housing, construction, or responsive repairs.
- Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould).
- Experience managing subcontractors and directly employed labour.
- Knowledge of building industry Health & Safety requirements and compliance standards.
- Experience working with schedules of rates for maintenance or minor works.
- Demonstrable project management and organisational skills.
- Good commercial awareness and understanding of budgets, cost control, and financial processes.
- Full UK driving licence and willingness to travel across the borough.
Skills & Abilities
- Excellent communication skills (written and verbal).
- Strong customer service and stakeholder management skills.
- Analytical mindset with the ability to interpret and use data effectively.
- Ability to work under pressure and manage competing priorities.
- Problem‑solving approach with strong attention to detail.
- Ability to work independently as well as part of a team.
- Resilient, adaptable, and methodical in approach.
Working Arrangements
- Working pattern: Full‑time
- Flexibility required for occasional evening or weekend meetings
- Term: Fixed Term Contract (FTC)
- Travel required across the London Borough of Barking & Dagenham and surrounding areas
About Us
BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high‑quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities.
Our mission is to help people live, work, and grow by delivering safe, reliable, and customer‑focused services aligned to local needs.
In addition to a competitive salary, our benefits package includes:
- Heart Hub rewards, perks & benefits platform
- Private Medical Insurance
- Group Life Assurance
- Pension Scheme
- 26+ days annual leave
- Family‑friendly policies supporting work‑life balance
- Health & wellbeing support, including Employee Assistance Programme (EAP)
- Career development and training opportunities
- Free on‑site parking at our head office
- A supportive and collaborative team environment
To Apply
If you’re ready to take the next step in your career and play a key role in delivering high‑quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience.
