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- Tasks: Be the go-to person for facilities enquiries and provide top-notch admin support.
- Company: Join a dynamic facilities services company making a difference in communities.
- Benefits: Enjoy perks like private medical insurance, paid holidays, and career development.
- Why this job: Make an impact while honing your organisational and customer service skills.
- Qualifications: Need English and Maths qualifications plus experience in facilities management.
- Other info: Full-time role with great team vibes and opportunities for growth.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a proactive and highly organised Facilities Helpdesk Administrator to join our team. As a Facilities Helpdesk Administrator, you’ll act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern, and effective helpdesk service. You’ll liaise with building managers, site representatives, contractors and internal colleagues to manage requests, coordinate works, maintain accurate records, and ensure a positive and professional service experience. You will be passionate about delivering excellent customer service, maintaining strong administrative systems, and supporting best practice across the facilities function.
Responsibilities
- Act as the primary contact for facilities and maintenance enquiries.
- Manage calls, gather relevant details, resolve issues where possible or allocate tasks appropriately.
- Handle enquiries and complaints in a professional and timely manner.
- Raise orders, support inspections (pre/post) and ensure quality standards.
- Refer to mechanical and electrical records and repair histories.
- Submit requests for planned preventative maintenance.
- Maintain accurate expenditure records.
- Record enquiries and ensure timely follow‑up actions.
- Produce professional letters, memos and reports.
- Take accurate notes and minutes during meetings.
- Conduct research and prepare statistical information when required.
- Maintain clear and organised filing systems (manual and electronic).
- Collate information and distribute reports, agendas, and related documentation.
- Process invoices, purchase orders and petty cash.
- Maintain financial records and support administrative processes.
- Develop and improve administrative procedures.
Qualifications, skills & experience
- English and Maths qualification.
- Experience in a facilities management or maintenance helpdesk environment.
- Experience developing and maintaining administrative processes.
- Experience acting as a first point of contact for facilities issues with a proactive approach.
- Strong IT skills with good knowledge of Microsoft Excel, Word, PowerPoint, Outlook and Teams.
- Excellent organisational skills with ability to manage multiple priorities.
- Strong administration and accurate record‑keeping.
- Effective communication and interpersonal skills across all levels.
- Strong customer focus with the ability to use initiative.
- Confident in engaging with key clients and stakeholders.
- High attention to detail and accuracy.
- Ability to work independently and under pressure.
- Personal resilience and strong problem‑solving capability.
Working Arrangements
- Full‑time (36 hours per week), Monday to Friday.
- Permanent.
- Location: Dagenham.
- Salary: circa £26,500.
About Us
We are a facilities services company delivering a range of services to public and private sector clients across London and the Southeast, with ambitions to expand further. Our mission is to help communities live, work and grow by delivering high‑quality, safe services rooted in an understanding of local needs.
Benefits
- Heart Hub rewards, perks & benefits platform
- Group Life Assurance
- Private Medical Insurance
- Pension Scheme
- Paid Holidays
- Family Friendly Policies
- Health & wellbeing support including EAP
- Great offices & on‑site Café (with app discounts)
- Access to independent mortgage advisory services
- Free parking at our head office – The Cube
- Career development and training opportunities
- A great team!
To Apply
If you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline your relevant experience.
Facilities Helpdesk Administrator in London employer: BD Group
Contact Detail:
BD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator in London
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to facilities management. Think about how your skills align with the role and be ready to share specific examples of your past experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Facilities Helpdesk Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management and administrative support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering excellent customer service and how you can contribute to our team. Keep it professional but let your personality come through.
Show Off Your IT Skills: Since strong IT skills are key for this role, mention your proficiency with Microsoft Office tools like Excel and Outlook. If you have experience with any helpdesk software, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BD Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples from your past experiences where you've successfully handled enquiries or resolved issues. Highlight your proactive approach and how you maintained professionalism under pressure.
✨Get Comfortable with Tech
Brush up on your IT skills, especially with Microsoft Excel, Word, and Outlook. You might be asked about your experience with these tools during the interview, so be ready to discuss how you've used them in previous roles to manage tasks and maintain records efficiently.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask your interviewers. This could be about their team dynamics, the tools they use, or how they measure success in the role. It shows that you're engaged and serious about finding the right fit for both you and the company.