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- Tasks: Support the ICT Team with troubleshooting, data management, and customer service.
- Company: Join a dynamic organisation focused on technology and innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Be part of a team that drives digital transformation and enhances user experience.
- Qualifications: GCSE English and Maths; relevant qualifications or certifications preferred.
- Other info: 12-month fixed-term contract with full-time on-site work in Dagenham.
The predicted salary is between 25000 - 25000 £ per year.
We are looking for a motivated and collaborative IT Support Assistant to join our ICT Team on a 12-month fixed-term contract. As an IT Support Assistant, you will support the ICT Team with a wide range of day-to-day tasks, providing group-wide operational ICT, data and multi-media support. You will act as a key contact for troubleshooting, system support and data-related issues, helping the organisation maintain smooth, secure and efficient digital operations. You will have a strong interest in technology, stay up to date with emerging developments, and deliver excellent service to internal and external stakeholders at all levels.
Responsibilities
- Supporting ICT administration, testing and roll-out of new technical and digital solution projects.
- Responding to ICT, data and social-media related enquiries, providing solutions or escalating where necessary.
- Maintaining and updating team data records accurately, producing reports and supplying data as required.
- Delivering excellent customer service, handling incoming communications efficiently and providing appropriate resolutions and updates.
- Progressing reports and client queries promptly, demonstrating high standards of client care for both planned and unplanned technical issues.
- Collaborating with managers, business unit leads and L&D teams to deliver IT training and ensure policies are maintained.
- Monitoring the shared IT helpdesk inbox, responding and managing enquiries appropriately.
- Contributing to commercial strategies through research, system reviews and testing.
- Working collaboratively to build and deliver reporting systems and solutions.
- Implementing system changes, including creating and enhancing solutions using MS Power Automate, SharePoint and Microsoft 365.
- Promoting best practice across all business systems and applications, including data management.
- Building strong stakeholder relationships to support collaborative problem-solving.
- Keeping the business updated on IT system changes, exploring wider opportunities to improve efficiency.
- Supporting the security and integrity of the Group’s ICT and data environment in line with legal and best-practice standards.
- Assisting with the development, review and delivery of ICT and data policies that support the organisation’s strategic goals.
- Identifying opportunities for technology to support business growth and improve performance.
- Assisting with publishing content for web, intranet and social media.
- Ensuring data is processed and maintained in line with Data Protection and safeguarding legislation.
- Supporting laptop/mobile/tablet builds and providing IT onboarding/offboarding support.
- Assisting with provisioning access to business systems, cloud portals and mailboxes.
- Supporting troubleshooting of software and hardware issues, liaising with LBBD IT and suppliers where required.
- Maintaining an up-to-date asset register.
Qualifications
- GCSE English and Maths
- Relevant qualifications and/or certifications
Skills & Abilities
- Strong technical knowledge of Microsoft and other key operating systems, with good understanding of app and multi-media platforms.
- Ability to prioritise multiple deliverables with an analytical mindset.
- Experience working in a fast-changing, customer-focused environment.
- Ability to challenge established ways of working through facilitation and coaching.
- Excellent interpersonal and communication skills.
- Strong organisational abilities.
- A proactive, enquiring mindset with enthusiasm for using systems and processes to drive improvement.
- Commitment to staying up to date with best practice and technological advancements.
Working Arrangements
- 12‑Month Fixed Term Contract
- Full-time on Site at Dagenham (The Cube)
- Reports to: Head of ICT
- Salary - £25,000
To Apply
If you are interested in joining the team and contributing to the ongoing development of our ICT function, please click ‘apply’ to upload your CV and share your relevant skills and experience.
IT Support Assistant employer: BD Group
Contact Detail:
BD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This gives you a chance to stand out and demonstrate your passion for technology.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific troubleshooting issues or customer service challenges. We want you to feel confident and ready to impress during those crucial conversations!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our ICT team and contributing to our mission.
We think you need these skills to ace IT Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Assistant role. Highlight your technical knowledge, customer service experience, and any relevant qualifications to show us you're the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this position. Share specific examples of how you've tackled tech challenges or provided excellent support in previous roles. We love hearing your story!
Show Off Your Tech Savvy: Since this role is all about ICT support, don’t shy away from showcasing your technical skills. Mention any experience with Microsoft 365, troubleshooting, or data management to demonstrate your capability to keep our digital operations running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at BD Group
✨Know Your Tech
Brush up on your technical knowledge, especially around Microsoft systems and multi-media platforms. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity and confidence in handling the tasks outlined in the job description.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous positions. Think about specific situations where you resolved issues or improved processes, as this will demonstrate your ability to handle enquiries and provide solutions effectively.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical troubleshooting scenarios during the interview. Practice articulating your thought process when approaching technical problems, as this will highlight your analytical mindset and proactive approach to challenges.
✨Demonstrate Collaboration
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've worked with others to achieve common goals, which will show that you're a team player who can contribute positively to the ICT Team.