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- Tasks: Be the go-to person for facilities enquiries and provide top-notch admin support.
- Company: Join a dynamic facilities services company making a difference in communities.
- Benefits: Enjoy perks like private medical insurance, paid holidays, and career development.
- Other info: Full-time role with great team vibes and opportunities for growth.
- Why this job: Make an impact while honing your organisational and customer service skills.
- Qualifications: Need strong IT skills and experience in facilities management or helpdesk roles.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for a proactive and highly organised Facilities Helpdesk Administrator to join our team. As a Facilities Helpdesk Administrator, you’ll act as the first point of contact for facilities enquiries, providing comprehensive administrative support to the Assets & Capital Commissioning Team and ensuring an efficient, modern, and effective helpdesk service. You’ll liaise with building managers, site representatives, contractors and internal colleagues to manage requests, coordinate works, maintain accurate records, and ensure a positive and professional service experience. You will be passionate about delivering excellent customer service, maintaining strong administrative systems, and supporting best practice across the facilities function.
Responsibilities
- Act as the primary contact for facilities and maintenance enquiries.
- Manage calls, gather relevant details, resolve issues where possible or allocate tasks appropriately.
- Handle enquiries and complaints in a professional and timely manner.
- Raise orders, support inspections (pre/post) and ensure quality standards.
- Refer to mechanical and electrical records and repair histories.
- Submit requests for planned preventative maintenance.
- Maintain accurate expenditure records.
- Record enquiries and ensure timely follow‑up actions.
- Produce professional letters, memos and reports.
- Take accurate notes and minutes during meetings.
- Conduct research and prepare statistical information when required.
- Maintain clear and organised filing systems (manual and electronic).
- Collate information and distribute reports, agendas, and related documentation.
- Process invoices, purchase orders and petty cash.
- Maintain financial records and support administrative processes.
- Develop and improve administrative procedures.
Qualifications, skills & experience
- English and Maths qualification.
- Experience in a facilities management or maintenance helpdesk environment.
- Experience developing and maintaining administrative processes.
- Experience acting as a first point of contact for facilities issues with a proactive approach.
- Strong IT skills with good knowledge of Microsoft Excel, Word, PowerPoint, Outlook and Teams.
- Excellent organisational skills with ability to manage multiple priorities.
- Strong administration and accurate record‑keeping.
- Effective communication and interpersonal skills across all levels.
- Strong customer focus with the ability to use initiative.
- Confident in engaging with key clients and stakeholders.
- High attention to detail and accuracy.
- Ability to work independently and under pressure.
- Personal resilience and strong problem‑solving capability.
Working Arrangements
- Full‑time (36 hours per week), Monday to Friday.
- Permanent.
- Location: Dagenham.
- Salary: circa £26,500.
About Us
We are a facilities services company delivering a range of services to public and private sector clients across London and the Southeast, with ambitions to expand further. Our mission is to help communities live, work and grow by delivering high‑quality, safe services rooted in an understanding of local needs.
Benefits
- Heart Hub rewards, perks & benefits platform
- Group Life Assurance
- Private Medical Insurance
- Pension Scheme
- Paid Holidays
- Family Friendly Policies
- Health & wellbeing support including EAP
- Great offices & on‑site Café (with app discounts)
- Access to independent mortgage advisory services
- Free parking at our head office – The Cube
- Career development and training opportunities
- A great team!
To Apply
If you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline your relevant experience.
Facilities Helpdesk Administrator employer: BD Group
Contact Detail:
BD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they relate to facilities management. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Facilities Helpdesk Administrator, you'll be the first point of contact for enquiries. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle calls and complaints like a pro.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple priorities in the past. Being able to demonstrate your ability to juggle tasks effectively will make you stand out as a candidate who can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Show Your Organisational Skills: As a Facilities Helpdesk Administrator, being organised is key! Make sure your CV highlights your ability to manage multiple priorities and maintain accurate records. We want to see how you keep things running smoothly!
Highlight Your Customer Service Experience: Since you'll be the first point of contact for facilities enquiries, it's important to showcase your customer service skills. Share examples of how you've handled enquiries or complaints professionally and efficiently in the past.
Tailor Your Application: Don’t just send out the same CV everywhere! Tailor your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BD Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Helpdesk Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and maintaining records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved issues or handled complaints effectively. This will show that you can maintain a positive and professional service experience.
✨Get Organised with Your Examples
During the interview, use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you clearly articulate your experiences related to administrative processes and problem-solving, which are crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for managing requests, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.