At a Glance
- Tasks: Lead and manage Reactive Repairs and WIP teams to ensure high-quality service delivery.
- Company: BD Group, dedicated to positive change in local communities.
- Benefits: Competitive salary, private medical insurance, 26+ days leave, and career development opportunities.
- Other info: Join a supportive team with a focus on work-life balance and personal growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Relevant trade qualifications and supervisory experience in construction or repairs.
BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment.
Key Responsibilities
- Oversee and manage the Reactive Repairs and WIP teams from first report through to completion.
- Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance.
- Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards.
- Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes.
- Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose.
- Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards.
- Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively.
- Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends).
- Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors.
- Support HR processes where required, including disciplinaries, grievances, and exit procedures.
- Ensure all activities comply with Health & Safety legislation and BD Group policies.
- Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service.
Qualifications, Skills & Experience
- Relevant trade qualification(s) within the repairs or construction sector.
- Proven experience in a supervisory role within social housing, construction, or responsive repairs.
- Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould).
- Experience managing subcontractors and directly employed labour.
- Knowledge of building industry Health & Safety requirements and compliance standards.
- Experience working with schedules of rates for maintenance or minor works.
- Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams).
- Demonstrable project management and organisational skills.
- Good commercial awareness and understanding of budgets, cost control, and financial processes.
- Full UK driving licence and willingness to travel across the borough.
Skills & Abilities
- Excellent communication skills (written and verbal).
- Strong customer service and stakeholder management skills.
- Analytical mindset with the ability to interpret and use data effectively.
- Ability to work under pressure and manage competing priorities.
- Problem-solving approach with strong attention to detail.
- Ability to work independently as well as part of a team.
- Resilient, adaptable, and methodical in approach.
Working Arrangements
- Working pattern: Full-time
- Flexibility required for occasional evening or weekend meetings
- Term: Fixed Term Contract (FTC)
- Location: Dagenham
- Travel required across the London Borough of Barking & Dagenham and surrounding areas
About Us
BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities. Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services aligned to local needs.
Benefits
- Heart Hub rewards, perks & benefits platform
- Private Medical Insurance
- Group Life Assurance
- Pension Scheme
- 26+ days annual leave
- Family-friendly policies supporting work-life balance
- Health & wellbeing support, including Employee Assistance Programme (EAP)
- Career development and training opportunities
- Free on-site parking at our head office
- A supportive and collaborative team environment
To Apply
If you’re ready to take the next step in your career and play a key role in delivering high-quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience.
Technical Supervisor in Dagenham employer: BD Group
BD Group is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including private medical insurance, generous annual leave, and career development opportunities. Located in Dagenham, the company fosters a supportive and collaborative work culture, ensuring that employees are equipped to deliver high-quality services while maintaining a healthy work-life balance. Join us to make a meaningful impact in the community while advancing your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Supervisor in Dagenham
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in reactive repairs. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Technical Supervisor, you'll need to convey complex information clearly. Role-play common interview questions with a friend or use video calls to simulate the real thing.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Supervisor in Dagenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Supervisor role. Highlight your relevant experience in managing teams and your technical expertise in repairs and construction. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively with residents and clients.
Highlight Your Problem-Solving Abilities:We love a proactive approach! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment we work in and keep things running smoothly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about BD Group and what we stand for.
How to prepare for a job interview at BD Group
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to repairs and construction. Be ready to discuss specific examples of how you've diagnosed defects in properties, especially issues like damp and mould. This will show that you have the expertise needed for the role.
✨Show Off Your Leadership Skills
Prepare to talk about your experience managing teams and subcontractors. Think of specific situations where you successfully supervised operatives or resolved conflicts. Highlight your ability to maintain high standards and ensure compliance with quality and safety regulations.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to discuss how you've effectively liaised with clients and residents in the past, resolving queries and complaints. This will demonstrate your strong customer service skills.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, such as managing competing priorities or handling a difficult client. Prepare some examples from your past experiences that showcase your problem-solving abilities and resilience under pressure.
