BD Group is seeking an experienced and driven Technical Supervisor to oversee our Reactive Repairs and WIP team. This is a fantastic opportunity for a motivated individual with strong technical expertise, excellent communication skills, and a proactive approach to managing operatives and subcontractors in a fast-paced environment. Key Responsibilities * Oversee and manage the Reactive Repairs and WIP teams from first report through to completion. * Supervise directly employed operatives and specialist subcontractors, ensuring high standards of workmanship and performance. * Conduct site visits, pre- and post-inspections, and monitor works to ensure compliance with quality and safety standards. * Ensure accurate raising, allocation, and completion of work orders, including chasing progress and managing invoicing processes. * Liaise with scheduling teams to ensure job specifications and durations are accurate and fit for purpose. * Monitor and report on contractor and operative performance against KPIs, budgets, and quality standards. * Act as a key point of contact for residents and clients, resolving queries, issues, and complaints effectively. * Attend and contribute to team meetings, subcontractor reviews, and stakeholder meetings (including occasional evenings or weekends). * Deliver toolbox talks, conduct inductions, and support onboarding of new operatives and subcontractors. * Support HR processes where required, including disciplinaries, grievances, and exit procedures. * Ensure all activities comply with Health & Safety legislation and BD Group policies. * Work collaboratively with internal teams, clients, and external stakeholders to deliver a high-quality service. Qualifications, Skills & Experience * Relevant trade qualification(s) within the repairs or construction sector. * Proven experience in a supervisory role within social housing, construction, or responsive repairs. * Strong technical knowledge, including experience diagnosing defects in domestic properties (ideally damp and mould). * Experience managing subcontractors and directly employed labour. * Knowledge of building industry Health & Safety requirements and compliance standards. * Experience working with schedules of rates for maintenance or minor works. * Strong IT skills, including Microsoft Office (Excel, Word, Outlook, Teams). * Demonstrable project management and organisational skills. * Good commercial awareness and understanding of budgets, cost control, and financial processes. * Full UK driving licence and willingness to travel across the borough. Skills & Abilities * Excellent communication skills (written and verbal). * Strong customer service and stakeholder management skills. * Analytical mindset with the ability to interpret and use data effectively. * Ability to work under pressure and manage competing priorities. * Problem-solving approach with strong attention to detail. * Ability to work independently as well as part of a team. * Resilient, adaptable, and methodical in approach. Working Arrangements - Working pattern: Full-time - Flexibility required for occasional evening or weekend meetings - Term: Fixed Term Contract (FTC) - Location: Dagenham - Travel required across the London Borough of Barking & Dagenham and surrounding areas About Us BD Group was created by the London Borough of Barking & Dagenham to deliver positive economic, environmental, and social change. We provide a range of high-quality facilities and property services across London and the Southeast, with a strong focus on supporting local communities. Our mission is to help people live, work, and grow by delivering safe, reliable, and customer-focused services aligned to local needs. Benefits In addition to a competitive salary, our benefits package includes: ❤ Heart Hub rewards, perks & benefits platform ❤ Private Medical Insurance ❤ Group Life Assurance ❤ Pension Scheme ❤ 26+ days annual leave ❤ Family-friendly policies supporting work-life balance ❤ Health & wellbeing support, including Employee Assistance Programme (EAP) ❤ Career development and training opportunities ❤ Free on-site parking at our head office ❤ A supportive and collaborative team environment To Apply If you’re ready to take the next step in your career and play a key role in delivering high-quality repairs and maintenance services, click ‘Apply’ to submit your CV and outline your relevant skills and experience. REF-(Apply online only)
