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For Companies At a Glance
- Tasks: Manage key contracts, ensuring compliance and performance for essential services.
- Company: Join BD Group, a leader in housing repairs and facilities management.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Hybrid working model with a supportive team and great office amenities.
- Why this job: Make a real impact in local communities while developing your career.
- Qualifications: Experience in contract management and strong analytical skills required.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a skilled Commercial Contract Manager to join us and take ownership of key contracts with the London Borough of Barking & Dagenham, ensuring robust governance, performance, compliance, and commercial control. As our Commercial Contract Manager, you will be the primary commercial interface for two major service contracts:
- Repairs & Maintenance – reactive repairs, compliance works, voids, minor works, variations, and subcontracted activity
- Corporate Cleaning – contract compliance, KPI delivery, and rectification management
You will lead contract governance, performance reporting, commercial analysis, and cost management, ensuring services are delivered efficiently, compliantly, and in line with contractual obligations.
Key Responsibilities
- Act as the day‑to‑day commercial lead and main client contact for LBBD.
- Lead contract governance, including meetings, action logs, risks, change control and documentation.
- Manage KPI frameworks, evidence, dashboards and monthly/quarterly reporting.
- Analyse performance and cost drivers, lead root‑cause reviews and agree corrective actions.
- Maintain robust audit trails for KPIs, payments and contractual decisions.
- Oversee compliance requirements (H&S, safeguarding, data protection, quality standards).
- Support supplier and subcontractor performance management and service reviews.
Commercial & Cost Management
- Validate payment claims and invoices in line with contract mechanisms.
- Support cost‑to‑serve analysis and identify variances against budget/forecast.
- Price and evaluate change requests, quantify impacts and support negotiations.
- Produce commercial insight on unit costs, trends, benchmarking and efficiencies.
Quality Assurance & Customer Focus
- Deliver quality audits/inspections for repairs and cleaning services.
- Use customer feedback and complaints to drive service improvements.
- Promote a positive, solution‑focused, customer‑centred culture.
Mobilisation, Improvement & Change
- Support mobilisation activities, KPI baselining and reporting set‑up.
- Lead or coordinate service improvement and technology initiatives.
- Maintain awareness of best practice, legislation and standards in housing repairs and soft FM.
Essential Experience
- Strong background in contract management within housing repairs/maintenance or FM/soft FM.
- Experience working with local authority clients.
- Proven track record managing KPI frameworks and performance improvement.
- Experience with commercial mechanisms: invoice validation, variations, change control, supplier management.
- Strong analytical capability and data‑driven decision‑making.
Essential Skills & Knowledge
- Excellent understanding of contract governance, compliance, and audit disciplines.
- Ability to assess and communicate cost impacts, cost‑to‑serve, and variance analysis.
- Strong stakeholder management and negotiation skills.
- Confident user of Microsoft Office (especially Excel) and performance reporting tools.
Desirable
- Experience with schedule‑of‑rates contracting (e.g., NHF).
- Experience in mobilisation or transformation programmes.
- Relevant qualifications (CIPS, IACCM/WorldCC, project management).
- A law degree.
Working arrangements
- Salary: Up to £60,000 (Permanent)
- Location: Dagenham (Hybrid – 3 days office‑based)
- Business Unit: Commercial & Business Development
- Reports to: Commercial Services Lead
- Contract: Permanent, Full‑Time (36 hours per week)
Benefits
- Heart Hub rewards, perks & benefits platform!
- Private Medical Insurance.
- Group Life Assurance.
- Pension Scheme.
- Paid Holidays from 26 days plus bank holidays.
- Family Friendly Policies making work‑life balance achievable.
- Health & wellbeing support including an Employee Assistance Programme (EAP).
- Career development and training.
- Great offices & local amenities including our Lab Café.
- Free parking at our head office The Cube.
- A great team!
BD Group delivers essential services across the London Borough of Barking & Dagenham, supporting local communities through high‑quality housing repairs, maintenance, and facilities management. We are committed to delivering excellent customer outcomes, strong commercial performance, and continuous improvement across our service portfolio. All employees are expected to lead with integrity, uphold safeguarding and GDPR requirements, maintain high standards of health and safety, and champion equality, diversity, and inclusion.
It’s an exciting time to be joining BD Group, if you are keen to be considered for this opportunity, please click ‘apply’ below to submit your CV and outline relevant skills and experience via the application form by the closing date: 2nd of March 2026.
Commercial Contract Manager employer: BD Group
Contact Detail:
BD Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with local authorities or in contract management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their key performance indicators and be ready to discuss how you can help improve them. Show us you’re not just another candidate, but someone who’s genuinely interested in making a difference!
✨Tip Number 3
Practice your negotiation skills! As a Commercial Contract Manager, you'll need to demonstrate your ability to manage supplier relationships and contract variations. Role-play scenarios with a friend to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Commercial Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Commercial Contract Manager role. Highlight your experience in contract management, especially with local authorities, and showcase your skills in KPI frameworks and performance improvement.
Showcase Relevant Experience: In your application, emphasise your background in housing repairs or facilities management. Use specific examples to demonstrate how you've successfully managed contracts and improved service delivery in previous roles.
Be Clear and Concise: When filling out the application form, keep your responses clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and helps us keep track of all applicants efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at BD Group
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key contracts you'll be managing. Familiarise yourself with the specifics of the Repairs & Maintenance and Corporate Cleaning contracts, including compliance requirements and KPI frameworks. This will show your potential employer that you're ready to take ownership from day one.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to contract governance or performance management. Think of examples from your past experience where you've successfully managed KPIs or resolved compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Analytical Skills
As a Commercial Contract Manager, strong analytical capabilities are crucial. Be prepared to discuss how you've used data to drive decision-making in previous roles. Bring examples of how you've conducted cost-to-serve analysis or managed change requests, and be ready to explain the impact of your findings.
✨Demonstrate Stakeholder Management Expertise
Highlight your experience in managing relationships with local authority clients and subcontractors. Prepare to discuss how you've navigated challenging conversations or negotiations in the past. Showing that you can maintain strong stakeholder relationships will be key to demonstrating your fit for this role.