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- Tasks: Be the friendly face for customers, guiding them through service options and ensuring satisfaction.
- Company: Join a leading international car manufacturer known for its commitment to customer excellence.
- Benefits: Enjoy a competitive salary, company car scheme, exclusive discounts, and a solid pension plan.
- Why this job: This role offers a chance to shine in customer service while earning bonuses and building your career.
- Qualifications: Great communication skills and a knack for organization are key; no prior experience needed!
- Other info: Work in a dynamic team environment with opportunities for growth and development.
The predicted salary is between 24000 - 26000 £ per year.
Service AdvisorGreater ManchesterInternational Car Manufacturer with an outstanding Benefits package requires a Service Advisor to join their growing team to support their Customer Excellence Team in the Service Department. This is a great opportunity to showcase great customer service skills, planning and organisation skills and a bit of upselling to maximise your bonus. The package on offer is a Back Salary of £24,000 – £26,000 Basic plus healthy commissions so an OTE of £32,000The Role: * Communicate clearly with customers & colleagues. * Adopt new digital systems and processes as part of their work flow strategy. * Propose and sell-up the additional work advised through the Vehicle Health Check process. * Quote & sell Service Plans to retain customers to the group. * Encourage customer satisfaction feedback via exit briefing & follow-up contact. You will also be the go-to person when the customer wants to:* Estimate repair costs and times. * Resolve any concerns when a repair has been suggested. * Inform and update them on progress or additional works needed. * Prepare and explain invoices and take payments. Benefits of working with this Worldwide Business: Company Car Scheme: Enjoy the opportunity to access up to two company vehicles with insurance, servicing and breakdown & tyre cover included!Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres. Pension: Benefit from…
Service Advisor employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the latest digital systems and processes used in the automotive service industry. Being tech-savvy will not only help you adapt quickly but also impress your potential employer.
✨Tip Number 2
Brush up on your customer service skills by practicing clear communication and active listening. This will be crucial when interacting with customers and addressing their concerns effectively.
✨Tip Number 3
Understand the importance of upselling and how it can benefit both the customer and the company. Prepare examples of how you have successfully upsold services or products in previous roles.
✨Tip Number 4
Research the company’s values and customer satisfaction strategies. Being able to align your approach with their goals will demonstrate your commitment to contributing positively to their Customer Excellence Team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your customer service experience in your application. Provide specific examples of how you've successfully communicated with customers and resolved their concerns.
Showcase Planning and Organisation Skills: Detail your planning and organizational abilities. Mention any relevant experiences where you managed multiple tasks or projects effectively, especially in a service-oriented environment.
Familiarize with Digital Systems: Since the role involves adopting new digital systems, mention any experience you have with similar technologies. Highlight your adaptability and willingness to learn new processes.
Express Interest in Upselling: Discuss your experience or comfort level with upselling services. Provide examples of how you've successfully proposed additional services or products in previous roles to enhance customer satisfaction.
How to prepare for a job interview at BCT Resourcing
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate clearly and effectively with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Familiarize Yourself with Digital Systems
The role involves adopting new digital systems and processes. Research the latest tools used in the automotive service industry and be ready to discuss how you can adapt to these technologies.
✨Understand Upselling Techniques
Since upselling is part of the job, think about strategies you can use to propose additional services. Be prepared to share your thoughts on how to effectively communicate the value of these services to customers.
✨Prepare for Common Customer Scenarios
Anticipate questions related to estimating repair costs, resolving concerns, and explaining invoices. Practice how you would handle these situations to demonstrate your problem-solving skills during the interview.
