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For Companies At a Glance
- Tasks: Liaise with customers, manage bookings, and deliver top-notch service.
- Company: Join a premium automotive dealership in Brighton with a high-performing team.
- Benefits: Competitive salary, OTE earnings, structured training, and career progression.
- Other info: Exciting opportunities for growth in a fast-paced automotive setting.
- Why this job: Be part of a dynamic environment where your customer service skills shine.
- Qualifications: 2 years' experience as a Service Advisor and strong communication skills.
The predicted salary is between 29500 - 40000 £ per year.
An exciting opportunity has arisen for an experienced Service Advisor to join a busy and high‑performing team at a premium automotive dealership in Brighton. This role is ideally suited to someone who is highly organised, customer‑focused, and confident in delivering a first‑class service experience. You’ll also benefit from a structured, manufacturer‑led training programme, offering ongoing development and accredited status.
Package:
- £29,500 basic salary
- On‑target earnings of £40,000
- Monday to Friday: 8:00 am – 6:00 pm
- 1 in 4 Saturdays: 8:00 am – 1:00 pm
Key Responsibilities:
- Liaising with customers regarding outstanding work and service updates
- Managing bookings including appointments, reservations, and MOTs
- Maintaining accurate customer records and supporting database growth
- Delivering excellent customer service and processing payments
- Keeping customers informed throughout their vehicle’s time in the workshop
- Accurately completing job cards and documentation
- Working closely with internal departments to maximise opportunities
- Managing courtesy cars effectively
- Handling customer queries and complaints in a professional manner
About You:
- Minimum 2 years’ experience as a Service Advisor (essential)
- A confident, customer‑focused individual who thrives in a fast‑paced environment
- Strong communication skills with the ability to build rapport and clearly explain information
- Well organised with the ability to prioritise workload effectively
- A team player with a proactive and professional approach
Desirable:
- Experience within a franchised dealership or premium brand environment
- Knowledge of service department systems and processes
This is a fantastic opportunity to join a successful team within a premium automotive environment, offering strong earning potential and career progression.
Service Advisor employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Service Advisor role. Highlight your experience and how it aligns with their needs, especially your customer service skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at our premium automotive dealership. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Organisational Skills: Since being organised is key for this role, make sure to mention any tools or methods you use to keep track of appointments and customer records. We love seeing how you manage your workload effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at BCT Resourcing
✨Know Your Stuff
Make sure you brush up on the specifics of the automotive industry, especially around service processes and customer interactions. Familiarise yourself with the premium brand's values and services so you can speak confidently about how you align with them.
✨Showcase Your Experience
With a minimum of 2 years as a Service Advisor, be ready to share specific examples from your past roles. Highlight situations where you delivered excellent customer service or resolved complaints effectively, as this will demonstrate your capability in a fast-paced environment.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice explaining complex information clearly and concisely. You might even want to role-play common customer scenarios with a friend to build your confidence in handling queries and complaints.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's operations, team dynamics, or training programmes. This shows your genuine interest in the role and helps you assess if it's the right fit for you, too!