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- Tasks: Process orders and ensure timely delivery while liaising with clients and suppliers.
- Company: Join a friendly team in a professional environment focused on customer service.
- Benefits: Competitive salary, potential bonuses, flexible hours, and standard holidays.
- Why this job: Be part of a dynamic team that values efficiency and customer satisfaction.
- Qualifications: Proficient in Microsoft Office, highly organised, and excellent communication skills.
- Other info: Opportunity to improve customer experience and contribute to team growth.
The predicted salary is between 29000 - 30000 £ per year.
Overview
ORDER PROCESSING /DESPATCH EXECUTIVE
You will be joining our established Clients professional and friendly team – supporting their order and customer service side offering a fast accurate response to orders. Salary £29K to £30K plus up to £1K bonus. Hours 8.30am to 4.30pm (flexible). Standard holidays. (car owner/driver due to location)
Responsibilities
- Order Processing and Despatch: Taking or receiving an order from the sales team and processing it through to delivery and submission of invoices.
- Liaising with suppliers to produce visual proofs, ensuring clients’ logos are used properly, and obtaining client sign-off.
- Undertaking basic artwork and checking that client logos are correctly formatted.
- Coordinating steps to ensure products are printed correctly and that suppliers can deliver on time to the client.
- Ensuring product quality; in the event of a client complaint or question, liaising with suppliers to resolve issues related to design, print quality, quantity, packing and product quality.
- Managing client stock, including restocks, picking/packing stock orders and arranging despatch of these orders.
Key Skills
- Proficient in the use of standard Microsoft products (Outlook, Excel, etc.).
- Highly organised and able to cope with a busy environment.
- Attention to detail and ability to stay focused.
- Professional written and verbal communication skills; ability to communicate and interact at all levels of business.
- Comfortable working in an open plan office and busy environment.
Other Office Tasks
- Analysis/improvement of customer experience and collating/obtaining Google reviews if required.
- Contributing to growth by improving efficiencies and making the customer experience as seamless as possible.
- Provide holiday cover for other members of the order processing team.
- Assisting with collating and assembling packs and other tasks as required.
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Order Processing Executive employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your organisational skills and attention to detail, as these are key for an Order Processing Executive.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience in order processing and customer service. Show how you can contribute to improving efficiencies and enhancing the customer experience.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the role.
We think you need these skills to ace Order Processing Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your attention to detail and organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've handled orders or resolved client issues in the past – we love a good story!
Show Off Your Tech Skills: Since proficiency in Microsoft products is key, make sure to mention your experience with Outlook and Excel. If you’ve used any other software that relates to order processing, let us know – we’re all about efficiency!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at BCT Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Order Processing Executive. Familiarise yourself with order processing, despatch procedures, and how to liaise with suppliers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss how you manage your time and tasks. Bring examples of how you've successfully handled busy environments in the past, and maybe even share a story about a time you improved efficiency in a previous job.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your keen eye for detail made a difference, whether it was catching an error in an order or ensuring a client's logo was correctly formatted. This will show that you can maintain quality standards.
✨Practice Professional Communication
As you'll be interacting with clients and suppliers, strong communication skills are a must. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask the interviewer about their customer service approach, which shows your interest in maintaining high standards.