At a Glance
- Tasks: Lead customer onboarding and success for SaaS products, ensuring top-notch service delivery.
- Company: Established SME with ambitious growth plans in the tech space.
- Benefits: Attractive salary, car allowance, family private medical cover, and hybrid working model.
- Other info: Flexible travel opportunities and a dynamic work environment.
- Why this job: Drive business growth and innovation while enhancing customer experience.
- Qualifications: Proven track record in service delivery leadership within the SaaS industry.
The predicted salary is between 66150 - 80850 £ per year.
Operations Director - Saa S Products Lancashire, North West Can you demonstrate a proven track record leading Customer Onboarding and Customer Success within the Saa S space?Our client is an established SME with ambitious growth plans.
You will need to be commercially astute, innovative in approach and to excel in both customer experience and implementing best in class operational delivery models.
This role serves as the primary point of contact for customers, ensuring their satisfaction and the continuous improvement of the service delivery.
You and your team will be accountable for the successful onboarding, transition, overall operational efficiency, resource management, day-to-day ongoing management and continuous improvement of the service delivery.
You will oversee the seamless transition of services, drive business growth through customer development, and champion continuous improvement.
This position is critical to ensuring high-quality service delivery, expanding business opportunities, and fostering innovation to meet evolving customer needs.
In return for your efforts our client offers an attractive remuneration package which includes car allowance and family private medical cover.
You will need to be demonstrate a sucessful track record operating as Director or Head of Service Delivery and be located within an easy commute of North West England to support a Hybrid working model, with flexibility to travel to client sites within the UK on an ad-hoc basis to meet specific business needs.
Operations Director employer: BCT Resourcing
Join a dynamic and supportive team at our Basingstoke-based automotive retailer, where we prioritise employee growth and development. With competitive earnings potential of over £40k and a commitment to maintaining high standards in vehicle servicing and repairs, we offer a vibrant work culture that values collaboration and excellence. Enjoy unique benefits such as ongoing training opportunities and a friendly environment that fosters both personal and professional advancement.
