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For Companies At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries.
- Company: Specialist software provider with a focus on customer service.
- Benefits: Salary starting at £25,000+, hybrid work, and great perks.
- Why this job: Join a dynamic team and make a difference in customer support.
- Qualifications: Customer service experience; knowledge of CRM systems and SQL is a plus.
- Other info: Opportunity to work in a supportive environment with career growth.
The predicted salary is between 25000 - 35000 £ per year.
A specialist software provider is seeking a Customer Support Executive in Guildford. This role serves as the first point of contact for customers, requiring strong communication skills and a focus on customer service.
Responsibilities include:
- Triaging support tickets
- Handling customer inquiries
- Documenting interactions
Candidates should have relevant service experience, with additional knowledge of CRM systems, SQL, and a second language viewed favourably. The position offers a salary of £25,000+, hybrid working, and various benefits.
Software Support Executive — Hybrid in Guildford employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Executive — Hybrid in Guildford
✨Tip Number 1
Make sure you know the company inside out! Research their software products and customer service approach. This will help us stand out during interviews and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, we should rehearse common support scenarios. Role-playing with a friend can help us feel more confident when handling inquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They might share insights about the company culture or even refer us for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our relevant experience with CRM systems and any additional languages we speak.
We think you need these skills to ace Software Support Executive — Hybrid in Guildford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer support, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers.
Tailor Your Experience: We want to see how your previous experience aligns with the responsibilities of the role. Be specific about your service experience and any relevant knowledge of CRM systems or SQL that you have. This will help us see why you're a great fit!
Be Personable: Don’t be afraid to let your personality shine through in your application! We value a friendly approach, so if you have a second language, mention it as it could give you an edge. It shows you’re adaptable and ready to connect with a diverse range of customers.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BCT Resourcing
✨Know Your Stuff
Make sure you brush up on your knowledge of CRM systems and SQL. Being able to discuss how you've used these tools in previous roles will show that you're not just familiar with them, but that you can apply them effectively in a customer support context.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to get comfortable explaining complex issues in simple terms.
✨Demonstrate Your Customer Service Mindset
Prepare examples from your past experience where you went above and beyond for a customer. This could be resolving a tricky issue or turning a negative experience into a positive one. Highlighting these moments will showcase your dedication to customer satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer inquiries or support tickets. Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
