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- Tasks: Be the friendly voice for customers and help solve their software queries.
- Company: Join a specialist software provider with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and great perks like gym discounts.
- Why this job: Make a difference by supporting customers in a tech-savvy environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Great career growth opportunities and a fun team culture await you!
The predicted salary is between 18000 - 30000 £ per year.
Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Responsibilities
- Triage inbound support tickets and route to the correct technical teams
- Answer inbound customer calls and direct enquiries appropriately
- Provide clear, professional customer communication
- Log and document customer interactions accurately
- Support customers with general software-related queries
Qualifications
Essential:
- Customer service or support/helpdesk experience
- Excellent verbal and written communication skills
- Strong telephone manner
- Team-oriented, reliable, and customer-focused
Desirable:
- CRM or telephony system experience
- SQL, reporting tools, or XML knowledge
- Second language (German, Spanish, or French)
- Familiarity with HubSpot and Aircall is a plus
Benefits
- £25,000+ salary (depending on experience)
- Hybrid working (2 days office / 3 days home)
- 24 days holiday + bank holidays
- Pension, healthcare & gym discount
- Free parking, laptop provided
- Bonus, social events & additional perks
Working Hours
- 37.5 hours per week
- 8:00am–4:30pm (1-hour lunch)
- First 3 months: 3 days per week in the office for onboarding
Customer Service Executive in Guildford employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Guildford
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Guildford
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service or support experience in your application. We want to see how you've handled customer interactions in the past, so share specific examples that showcase your strong communication skills and customer-focused approach.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention any relevant experience with CRM systems or software-related queries, as this will show us you’re a great fit for the role.
Be Professional Yet Approachable: When writing your application, keep it professional but don’t be afraid to let your personality shine through. We’re looking for someone who can communicate clearly and effectively, so make sure your written communication reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at BCT Resourcing
✨Know the Company Inside Out
Before your interview, take some time to research the software provider. Understand their products, values, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past.
✨Familiarise Yourself with Relevant Tools
If you have experience with CRM systems or telephony tools like HubSpot and Aircall, be ready to discuss it. If not, do a bit of research on these platforms so you can speak knowledgeably about them during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for questions like how you would handle an irate customer or a technical issue. This will demonstrate your problem-solving skills and readiness for the job.
