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For Companies At a Glance
- Tasks: Assist customers and ensure smooth operations in a dynamic team environment.
- Company: Join a vibrant team in London with remote work options.
- Benefits: Competitive salary, flexible working, and a supportive team culture.
- Why this job: Be the face of our business and make a difference for our customers.
- Qualifications: Strong time management, organisation skills, and teamwork experience.
- Other info: Great opportunity for personal growth and career development.
The predicted salary is between 22000 - 26000 £ per year.
Overview
Title: Customer Service Assistant
Location: London / Remote
Salary: £22,000 – £26,000 per annum
An Office Administrator is required to be based in London / Remote. As one of our Customer Service Assistants, you’ll be the face of our business, delivering a consistently great experience to our customers. You’ll be working in a team full of fantastic people as a Customer Service Assistant.
Responsibilities include dealing with customer queries and ensuring smooth operations across the customer service process.
Responsibilities
- Deal with customer queries
- Assign jobs, schedule the workload and manage inquiries related to tasks
Requirements
- High level of time management and personal organisation
- Excel, PowerPoint, Word, & Microsoft Project skills
- Data analysis skills
- Good team player
How to apply
To apply, please use our standard online application form by clicking the Apply button below.
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Customer Service Assistant - London employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you’d handle customer queries during the interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you’ve worked well in a team before. Highlighting your ability to collaborate will make you stand out as a great fit for our Customer Service Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Assistant - London
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your CV: Make sure to tailor your CV to the Customer Service Assistant role. Highlight relevant experience and skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, especially when it comes to customer queries!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BCT Resourcing
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common customer queries and complaints. Think about examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Tech Skills
Since the role requires proficiency in Excel, PowerPoint, Word, and Microsoft Project, make sure you can talk confidently about your experience with these tools. Prepare to give specific examples of how you've used them in previous roles, especially in managing data or scheduling tasks.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a good team player is crucial. Think of instances where you collaborated effectively with others to achieve a common goal. Be ready to share how you contribute to a positive team environment and support your colleagues.
✨Time Management is Key
This role demands excellent time management and personal organisation. Prepare to discuss how you prioritise tasks and manage your workload. You might even want to share a specific strategy or tool you use to keep yourself organised and efficient.
