At a Glance
- Tasks: Be the first point of contact for customer inquiries and provide top-notch support.
- Company: Join a dynamic team with a focus on excellent customer service.
- Benefits: Enjoy a competitive salary, flexible remote work, and career growth opportunities.
- Other info: Work in a supportive environment with flexible shifts.
- Why this job: Make a difference by helping customers and building lasting relationships.
- Qualifications: Strong communication skills and a positive attitude are essential.
The predicted salary is between 25000 - 27000 € per year.
Title
Customer Service Advisor / Coordinator
Location
Remote
Salary
£25,000 - £27,000 per annum
Overview
Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home.
Responsibilities
- First point of resolution for all inquiries
- Providing members with advice and guidance on next steps and their on‑going journey with the organisation.
- Developing and maintaining excellent communications with other teams and divisions
- Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.
Requirements
- Have excellent customer service skills.
- Have excellent communication and listening skills.
- Be computer literate.
- Relationship building skills
- Can do attitude
- Good attention to detail.
- Flexible to work shifts.
Keywords
Customer Service Advisor, Call Centre Advisor, Customer Services, Customer Service Assistant, Consumer Advice, Customer Service Agent, Customer Service, Inbound Call Centre, Inbound Contact Centre, Contact Centre Advisor, Contact Centre Agent, Call Centre Agent.
Customer Service Advisor - Remote in City of London employer: BCT Resourcing
As a Customer Service Advisor with our client, you will join a dynamic and supportive team that values excellent communication and relationship-building skills. The remote working environment offers flexibility and work-life balance, while the competitive salary and opportunities for professional growth make this an attractive role for those seeking meaningful employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Remote in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse common customer service scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! During interviews, share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Advisor role. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Advisor - Remote in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and experience. We want to see how you’ve handled inquiries and built relationships in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've provided excellent service and resolved issues.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. We love a well-structured application that reflects your listening skills and attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BCT Resourcing
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled inquiries in the past and what steps you take to ensure a positive experience for customers.
✨Show Off Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples that showcase your listening skills and how you’ve effectively communicated with team members or customers.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you resolved customer issues. Be prepared to walk through your thought process and the steps you took to reach a solution, highlighting your 'can do' attitude.
✨Familiarise Yourself with the Company
Research the organisation and its values. Understanding their mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
