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- Tasks: Handle customer inquiries and manage orders via phone and email.
- Company: Join a dynamic team in a supportive environment.
- Benefits: Competitive salary, flexible working options, and career development opportunities.
- Why this job: Make a difference by providing top-notch customer service and building relationships.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Perfect for those looking to grow in a fast-paced, eCommerce setting.
The predicted salary is between 24000 - 33600 £ per year.
Location: London / Remote
Salary: £24,000 per annum
Our key client is looking to recruit a permanent, full-time Customer Service Administrator.
Responsibilities
- Taking orders over the phone
- Dealing with client & customer enquiries
- Dealing with customer inquiries via email and over the telephone
- Updating customer details on internal databases
- Dealing with all associated administration
Requirements
- Have excellent customer service skills
- Have excellent communication and listening skills
- Be computer literate
- Relationship building skills
- Can do attitude
- Data analysis skills
- Good online eCommerce sense
If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!
Customer Service Administrator employer: BCT Resourcing
Contact Detail:
BCT Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills and 'can do' attitude during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience. We want to see how you’ve dealt with client enquiries and built relationships in the past, so don’t hold back on those examples!
Show Off Your Communication Skills: Since this role involves a lot of communication, it’s crucial to demonstrate your excellent listening and speaking abilities. Use clear and concise language in your application to reflect this.
Highlight Your Tech Savvy: Being computer literate is key for this position. Mention any relevant software or databases you’ve worked with, especially if they relate to customer service or data analysis.
Apply Through Our Website: We encourage you to hit that 'APPLY NOW' button on our website! It’s the easiest way for us to receive your application and get you one step closer to joining our team.
How to prepare for a job interview at BCT Resourcing
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled customer inquiries, both over the phone and via email. Think of specific examples that showcase your excellent communication and listening skills.
✨Show Off Your Tech Savvy
Since the role requires being computer literate, make sure you’re familiar with common software used in customer service. If you’ve worked with databases or eCommerce platforms before, be prepared to talk about your experience and how you can leverage that knowledge in this role.
✨Demonstrate Your Can-Do Attitude
Employers love a positive mindset! During the interview, highlight instances where you went above and beyond to resolve a customer issue or improve a process. This will show that you have the right attitude for the job and are willing to tackle challenges head-on.
✨Prepare Questions to Build Rapport
At the end of the interview, you’ll likely have a chance to ask questions. Prepare thoughtful queries about the company culture or team dynamics. This not only shows your interest but also helps you build a connection with the interviewer, which is key in customer service roles.