Vacancy: PMO Lead

Location: Home based with occasional travel to the Swindon and London offices

Contract Type: Full-time, permanent

The PMO Lead supports the effective day-to-day running of the Project Management Office, ensuring that project and change activity is well controlled, consistently documented, and clearly reported. The role acts as the first point of contact for project and change requests, supporting the business to shape ideas and requests before they enter formal delivery, and providing essential reporting and data to support portfolio oversight and leadership decision-making.

Key responsibilities:

PMO Operations, Demand & Controls

• Support the day-to-day operation of the PMO in line with agreed processes, standards and ways of working
• Act as the single front door for demand, serving as the initial point of contact for all project and change requests (business and technology)
• Coordinate demand intake, triage, prioritisation and backlog management, including maintaining a visible demand pipeline
• Manage and maintain the technology delivery pipeline, ensuring technology demand is assessed, sequenced and aligned with capacity and priorities
• Apply and reinforce agreed project delivery approaches across the portfolio
• Support project managers and delivery teams to understand and meet governance and reporting requirements
• Support the delivery of priority projects being managed by the PMO.
• Support the Interim Head of PMO in producing regular portfolio and leadership reporting, including demand, pipeline and delivery views
• Gather, validate and maintain accurate project, programme and portfolio data across business and technology initiatives
• Track delivery milestones, risks, issues and dependencies across the portfolio and technology pipeline
• Support resource and capacity tracking, including demand vs capacity analysis across projects and programmes
• Provide insight to support prioritisation, sequencing and decision-making

Documentation, Standards & Administration

• Enforce the use of agreed project delivery approaches, frameworks and documentation
• Ensure project managers consistently follow required templates, controls and standards
• Maintain core PMO documentation, including business cases, plans, RAID logs, status reports and pipeline records
• Support the review and refresh of PMO frameworks, templates and guidance, feeding into continuous improvement

Business Engagement & Enablement

• Act as a visible and approachable point of contact for the PMO
• Work with stakeholders to shape early ideas and demand into clear, structured submissions suitable for prioritisation
• Provide guidance on PMO processes, expectations, delivery approaches and technology demand requirements
• Build positive working relationships that encourage early engagement and effective demand management

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

What we offer

• Hybrid Working
• 27 days holiday per year, plus bank holidays
• Birthday leave
• Paid Christmas office shutdown
• Private Medical Insurance and/or Health Cash Plan
• Life assurance (x4 salary)
• Income protection
• Enhanced maternity/paternity leave
• Free BCS membership
• Financial wellbeing support
• Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more)