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- Tasks: Ensure smooth service delivery and optimise operations for corporate clients.
- Company: Join BCS, a leading Chartered Institute for IT with a commitment to equality.
- Benefits: Enjoy birthday leave, private medical insurance, and enhanced parental leave.
- Why this job: Make a real impact by improving service quality and client experiences.
- Qualifications: Strong communication skills and experience in service operations are essential.
- Other info: Be part of a collaborative culture that values diversity and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Service Operations Executive responsible for the effective delivery and optimisation of services across all BCS products and customer groups. The role ensures services are delivered efficiently, compliantly, and in line with SLAs, while overseeing the implementation of corporate client solutions to meet specific requirements and enable smooth onboarding.
Role responsibilities:
- Oversee day-to-day service delivery and implementation for customers, ensuring workflows, resource allocation, and underpinning services (platforms, provider enablement, technical support, internal service requests) operate smoothly.
- Coordinate and oversee the implementation of corporate client solutions, ensuring that delivery is efficient, compliant, and aligned with client requirements and contractual obligations.
- Manage service requests and ensure timely, high-quality fulfilment in line with agreed SLAs and priorities.
Performance & Compliance
- Monitor, analyse, and report on service performance against SLAs, KPIs, and compliance standards.
- Identify performance gaps, trends, and risks, taking corrective action to maintain quality and consistency.
- Ensure all service operations comply with organisational policies, regulatory requirements, and data protection standards.
- Manage systemic or operational issues escalated from Customer Support or other service teams.
- Coordinate cross-functional responses to resolve incidents, mitigate risk, and prevent recurrence.
Process & Policy Development
- Support the development, documentation, and implementation of service processes, policies, and best practices to ensure consistency and efficiency.
- Contribute to standard operating procedures (SOPs) and continuous review of workflows to optimise performance.
- Demonstrate a continuous improvement mindset by seeking opportunities to enhance processes, performance, and outcomes.
- Lead or support improvement initiatives that enhance service quality, digital capability, and operational efficiency.
- Identify opportunities for automation, optimisation, and improved customer experience through technology and process redesign.
- Work with internal teams across product, technology, customer, and operations functions to ensure seamless end-to-end service delivery.
- Collaborate on the rollout and integration of corporate client solutions across delivery and support teams.
- Support integrated service planning and delivery across departments to maintain consistency and alignment with organisational goals.
- Serve as a key point of contact for service operations, ensuring clear, professional, and timely communication with clients and stakeholders.
- Handle client feedback, escalations, and complaints promptly and professionally, ensuring resolution and continuous learning.
Reporting & Governance
- Prepare and maintain accurate service operations reports, dashboards, and performance insights for management and governance bodies.
- Track and communicate progress against operational goals, risks, and improvement actions.
Team Support & Development
- Communicate clearly, work effectively with others, and contribute to team objectives.
- Assist in mentoring all service operations staff to uphold high standards and build operational capability.
- Contribute to a culture of collaboration, accountability, and service excellence within the team.
- Champion BCS values by embedding them into daily work, fostering a positive culture, and encouraging others to do the same.
- Remain flexible and adaptable in response to changing priorities, challenges, and work environments.
- Embrace change positively and support others through periods of transition.
This job description outlines the key responsibilities and expectations of the role but is not exhaustive. It may be reviewed and updated periodically to reflect business priorities and team needs.
BCS values & benefits
BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package. BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity. All applicants must be eligible to work in the UK upon application.
How to apply
Please apply by submitting your CV to careers@bcs.uk along with a cover note answering the following questions: (a) Your area(s) of expertise & qualifications; (b) Your experience and suitability for the role. We look forward to hearing from you!
What we offer
- Birthday leave
- Paid Christmas office shutdown
- Private Medical Insurance and/or Health Cash Plan
- Life assurance (x4 salary)
- Income protection
- Enhanced maternity/paternity leave
- Free BCS membership
- Financial wellbeing support
- Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more)
Service Operations Executive in Swindon employer: BCS, The Chartered Institute for IT
Contact Detail:
BCS, The Chartered Institute for IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Executive in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements and how they relate to the role. This can really set you apart from other candidates and demonstrate your value.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Operations Executive in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Executive role. Highlight relevant experience and skills that align with the job description, especially around service delivery and compliance.
Craft a Compelling Cover Note: Your cover note is your chance to shine! Answer the questions clearly and concisely, showcasing your expertise and how your experience makes you a perfect fit for the role.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've identified performance gaps or improved processes. We love candidates who can demonstrate a continuous improvement mindset!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BCS, The Chartered Institute for IT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Operations Executive. Familiarise yourself with SLAs, KPIs, and compliance standards mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific instances from your past work experience where you've successfully managed service delivery or implemented client solutions. Be ready to discuss how you handled challenges, optimised processes, or improved service quality. This will showcase your problem-solving skills and ability to meet client requirements.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked effectively with others in previous positions. Highlight any mentoring experiences or how you've contributed to team objectives. This will illustrate your ability to foster a positive culture and support your colleagues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to continuous improvement or how they handle client feedback. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values and career goals.
