Assessment Operations Manager in Swindon

Job Title Assessment Operations Manager
Salary Up to £45,000 per annum
Location Swindon
Contract Type Full-time, permanent
We are looking for an Assessment Operations Manager to be responsible for the end-to-end management and oversight of assessment and examination delivery, ensuring high‑quality, timely, and compliant outcomes. The role provides leadership to a team of assessors, invigilators, and assessment services staff, overseeing planning, scheduling, workforce coordination, performance monitoring, and continuous improvement across all assessment operations. The Assessment Operations Manager plays a pivotal role in ensuring assessments are delivered securely, fairly, and in line with regulatory, organisational, and awarding body requirements, supporting the organisation’s strategic, operational, and quality objectives.
Role Responsibilities Leadership & Team Management Lead, develop and support the assessment operations team to achieve organisational goals and deliver excellent client outcomes.
Provide coaching, mentoring, and performance management to build capability and maintain high standards.
Lead by example, upholding our company values while managing, coaching, and developing team members to foster engagement, growth, and high performance.
Foster a culture of accountability, collaboration, and continuous improvement.
Demonstrate flexibility and adaptability in responding to changing priorities, needs, and environments.
Planning & Scheduling Plan, schedule, and oversee delivery of assessments and examinations across multiple locations and online platforms.
Manage workforce deployment and assessor scheduling to ensure adequate coverage, efficiency, and quality delivery.
Assessment Delivery & Quality Assurance Ensure assessments are delivered securely, fairly, and in accordance with organisational policies, regulatory frameworks, and quality standards.
Monitor assessor performance through observation, audits, feedback, and data insights to ensure consistency and compliance.
Stakeholder Engagement Build and maintain strong relationships with assessment centres, providers, examiners, assessors, and delivery partners to ensure readiness and effective coordination.
Collaborate with internal functions, including the Awarding and Assessment team, to align operational practices with quality and regulatory standards.
Candidate Experience & Issue Resolution Oversee candidate communications, issue resolution, and escalation of complex cases to maintain fairness and integrity.
Ensure accessibility, responsiveness, and a consistently high standard of service for all candidates.
Operational Governance & Reporting Maintain accurate records of assessment activities, performance data, and outcomes.
Prepare regular operational reports on delivery performance, risks, and improvement actions for senior management and governance bodies.
Continuous Improvement & Transformation Maintain a continuous improvement mindset by seeking opportunities to enhance team performance, processes, and outcomes.
Lead improvement initiatives to enhance assessment processes, systems, and tools, driving efficiency and effectiveness.
Identify opportunities for automation, efficiency, and enhanced customer satisfaction.
Budget & Resource Management Support budget planning and resource allocation to ensure effective use of staff, systems, and external services.
Monitor cost efficiency while maintaining service quality and compliance standards.
Third-Party Management Oversee the performance of external platforms, suppliers, and partners supporting assessment delivery.
Ensure service level agreements (SLAs) and contractual standards are met.
Flexibility to adjust responsibilities as required from time to time by management.
Continually look at ways to make improvements to systems, processes and procedures.
Strive to live the BCS’ values and support our purpose.
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.
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