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- Tasks: Provide first line IT support and learn essential technical skills.
- Company: Join a dynamic team focused on developing future IT professionals.
- Benefits: Earn up to £22,000, gain valuable experience, and enjoy structured training.
- Other info: Flexible role with opportunities to improve systems and processes.
- Why this job: Kickstart your IT career with hands-on experience and professional growth.
- Qualifications: No prior experience needed; just a passion for technology and learning.
The predicted salary is between 800 - 1160 £ per month.
The Apprentice IT Support Technician role is an entry level position designed to develop practical IT support skills through structured on the job learning and formal apprenticeship training.
The role supports the day to day operation of IT services, working under supervision to provide first line technical assistance to internal users. The apprentice will learn how to build, configure, provision and maintain end user devices, support mobile and collaboration tools, and follow established IT service management processes.
This is a customer facing role supporting approximately 130 internal users, with a strong focus on learning good service habits, security awareness, and professional behaviour.
Role Responsibilities- Provide first line support for incidents and service requests relating to end user devices, software, and telephony, escalating where required in line with agreed procedures.
- Assist with the setup, configuration, and deployment of laptops, mobile devices, and peripherals for new starters and existing staff.
- Support basic troubleshooting of hardware and software issues on Windows devices and Microsoft applications.
- Assist with user account administration as part of starter, mover, and leaver processes, following documented procedures.
- Help manage access to business systems such as Microsoft 365, SharePoint, Salesforce, and other internal applications, under guidance.
- Maintain the IT build room and storage areas, ensuring equipment is organised, safe, and accurately recorded.
- Assist with maintaining the IT asset register, including devices, licences, and serial numbers.
- Support basic email security and mobile device tasks under supervision, including following guidance on phishing and security incidents.
- Learn and follow information security policies, data protection requirements, and acceptable use standards.
- Record all work accurately using the service desk system and follow agreed IT processes and SLAs.
- Actively participate in apprenticeship training, reviews, and assessments.
- Continually develop technical and professional skills, seeking feedback and learning opportunities.
- Carry out other reasonable duties as required to support the IT Operations team.
- Flexibility to adjust responsibilities as required from time to time by management.
- Continually look at ways to make improvements to systems, processes and procedures.
- Strive to live the BCS' values and support our purpose.
The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.
Apprentice IT Support Technician in Swindon employer: BCS, The Chartered Institute for IT
Contact Detail:
BCS, The Chartered Institute for IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice IT Support Technician in Swindon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Be ready to discuss any relevant projects or experiences that highlight your IT support skills. Don’t be shy about sharing how you’ve tackled challenges in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprentice IT Support Technician in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Apprentice IT Support Technician role. Highlight any relevant IT support experience, even if it's just from personal projects or studies. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re a great fit. Don’t forget to mention your eagerness to learn and grow with us at StudySmarter. Keep it friendly and professional!
Show Off Your Soft Skills: As this role involves supporting internal users, showcasing your communication and problem-solving skills is key. Share examples of how you've helped others in the past, whether in a work setting or through volunteering. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll get to explore more about what we do at StudySmarter while you’re there!
How to prepare for a job interview at BCS, The Chartered Institute for IT
✨Know Your Tech Basics
Brush up on your knowledge of basic IT concepts, especially around Windows devices and Microsoft applications. Be ready to discuss how you would troubleshoot common issues, as this will show your understanding of the role.
✨Show Your Customer Service Skills
Since this is a customer-facing role, think of examples where you've provided excellent service or support. Highlight your ability to communicate clearly and patiently, as this is crucial for helping internal users.
✨Demonstrate Your Willingness to Learn
Emphasise your eagerness to develop your skills through the apprenticeship. Mention any relevant training or courses you've taken, and express your enthusiasm for learning on the job and receiving feedback.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the apprenticeship and the IT support team. This shows your interest in the position and helps you understand what will be expected of you, making you a more informed candidate.