Sales Executive in Walsall

The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries and has responsibility for growing revenue from key accounts, ensuring customer needs are fully understood and met, to maximise spending across their portfolio. This role focuses on developing strong customer relationships, identifying opportunities for increased revenue, and delivering consistently high levels of service to support overall business growth.

Key Responsibilities:

• Account Growth & Revenue Expansion: Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend. Proactively identify new opportunities within existing accounts, promoting the full range of BCS products and services. Achieve agreed targets for account growth, order conversion, and customer retention.
• Customer Relationship Management: Build strong, long-term relationships with customers, ensuring their needs are understood and acted upon. Provide expert guidance on suitable products and services to support customer requirements. Ensure all customer communications are logged and visible within the system.
• Quotations & Opportunity Management: Prepare accurate, timely quotations and collaborate with senior management on high-value enquiries. Track and follow up on all open quotations, capturing reasons for non-conversion to support continuous improvement.
• Order Processing & Administration: Process all customer orders and requisitions accurately and promptly. Maintain communication with customers to obtain all required information for order completion. Coordinate with procurement, logistics, and stores teams to ensure successful fulfilment. Manage the shared sales mailbox to ensure all incoming orders and requests are prioritised, actioned, and visible in the system.
• Customer Service: Deliver the highest standards of customer service across all interactions. Resolve queries and issues promptly, escalating where needed. Monitor daily deliveries, updating customers on any stock, transport, or scheduling queries. Build strong working relationships by demonstrating BCS values.
• Systems, Documentation & Process Compliance: Ensure all order-related documents and correspondence are correctly saved in system folders. Support the returns process by raising collection paperwork and coordinating with the transport team. Investigate credit requests and provide clear feedback to management and accounts. Follow established processes and contribute suggestions for continuous improvement.
• HSEQ: Work in line with HSEQ policies and risk assessments. Report accidents and positive interventions appropriately. Maintain safe working environments and use correct PPE where required.

Key measures & targets:

• Hit and exceed monthly revenue and account growth targets through proactive sales in line with monthly targets.
• Build excellent customer relationships that drive repeat business and unlock new sales opportunities to secure future orders.
• Engage and proactively communicate with accounts consistently to generate, secure, and convert high‑value quotes within SLA guidelines.
• Proactively review market trends and buying potential that key accounts could benefit from as an opportunity to increase revenue.
• Timely and accurate processing of orders. Working consistently within all SLAs and KPIs.
• Achieve daily, weekly and monthly performance targets relating to the number of orders processed, lines worked, and total monetary value achieved.
• Effective management of the central mailbox.
• Quality and accuracy of sales documentation and credits raised.
• Positive internal and external customer feedback.
• Proactively check and manage all customer orders to prevent delays or errors, ensuring every order is delivered “on time and in full.”

Key relationships:

• External customers and key accounts
• Suppliers and Distributors
• Internal Sales Team
• Procurement
• Logistics
• Stores Department
• Team Leaders

Person Specification:

Essential:

• Consistently achieves and exceeds sales targets through a strategic, customer‑focused approach.
• Strong influencing and negotiation skills, securing successful outcomes in competitive environments.
• Skilled in overcoming objections, building trust, and developing long‑term client relationships.
• Experience managing multiple accounts simultaneously while driving sustained revenue growth.
• Highly organised with strong administrative capabilities and excellent attention to detail.
• Confident using a wide range of computer systems and CRM tools with accuracy and efficiency.
• Able to handle high volumes of enquiries, calls, and orders while maintaining accuracy and quality of service.
• Excellent communication skills with a commitment to delivering outstanding customer service.
• Collaborative team player who works effectively with cross‑functional teams to progress and fulfil orders.

Desirable:

• Product knowledge or experience in construction or traffic management.
• Experience using SOP systems (e.g., Insphire).

About BCS Group:

BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.

Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.

Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products.

Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out.

Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.

Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.

Caring and investing in you: As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.

From the moment you join us, your well-being and career aspirations will be supported by:

• Competitive salary
• Company Pension
• Life Assurance
• Private Medical
• 25 days annual leave in addition to 8 public bank holidays and loyalty days
• 8 hours volunteering
• Employee Assistance Programme to support your mental, physiological, and financial well-being.
• Flexible benefits via salary sacrifice
• Company car/green car scheme/car allowance/Van (dependent on position)
• Leadership & management training and coaching
• Regular line management engagement and appraisal to support your career progression.
• Development supported by internal and externally delivered training.
• Continuous service awards.