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- Tasks: Manage customer orders and enquiries while ensuring top-notch service.
- Company: Join BCS Group, a leading supplier of safety and construction products.
- Benefits: Enjoy competitive salary, 25 days leave, private medical, and flexible benefits.
- Why this job: Be part of a supportive culture that values your growth and well-being.
- Qualifications: Good admin skills, attention to detail, and a knack for customer service required.
- Other info: Gold Investors in People company with a commitment to employee development.
The predicted salary is between 30000 - 42000 £ per year.
Sales Coordinator The Role: The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of BCS. Key Responsibilities: Sale Processing Process customer orders and requisitions received. Maintain communication with the customer for all information required to fully process orders. Liaise with the procurement team, logistics team and stores team to ensure successful order completion. Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress.Customer Service Ensure the level of service provided to BCS customers is of the highest standard and all communications maintained. Queries and issues to be resolved promptly. Daily monitoring of sales due for delivery with queries relating to stock, transport etc to be fed back to the customer. Building relationships with customers through practicing the business’ values.System and Process Documents to be saved in the system folder structure for all correspondence. Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule. Follow up returns to depot and investigate issues where required. Investigate credit requests and feedback to management and accounts team where required. Ensure processes are followed, providing management with feedback to assist with continuous improvement. Maintain a high level of customer service to all times.HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in required areas. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc Work in conjunction with HSEQ policies and proceduresKey measures & targets: Reports; Overdue sales, margin reports Efficient management of the central mailbox Credits raised relating to support servicesKey relationships: Internal sales team Procurement team Logistics team Stores team Department team leaders Person Specification: The successful candidate is likely to meet all of the following criteria: Essential Good administrative and organisational skills. Computer literate Ability to process a high number of enquires, calls and orders with excellent attention to detail Good understanding of customer service expectations and excellent telephone manner Able to communicate with a number of other teams to fulfil order requirementsDesirable Product knowledge or previous experience within construction or traffic management industry System experience using similar SOP system to Insphire About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards How to apply: Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to
Sales Coordinator employer: BCS Group
Contact Detail:
BCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator
✨Tip Number 1
Familiarise yourself with the construction and traffic management industry. Understanding the products and services offered by BCS Group will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires excellent customer service and a good telephone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former employees of BCS Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss how you handle multiple enquiries and orders efficiently. Think of specific examples from your past experiences that showcase your organisational skills and attention to detail, as these are crucial for the Sales Coordinator role.
We think you need these skills to ace Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Coordinator role. Emphasise your administrative and organisational skills, as well as any customer service experience you have.
Craft a Compelling Cover Email: In your cover email, clearly outline why you are suitable for the role. Mention specific examples of how you've successfully managed customer orders or provided excellent customer service in the past.
Highlight Team Collaboration: Since the role involves liaising with various teams, mention any experience you have working collaboratively with procurement, logistics, or sales teams. This shows you can effectively communicate and work towards common goals.
Showcase Attention to Detail: Provide examples in your application that demonstrate your attention to detail, especially in processing orders and managing enquiries. This is crucial for ensuring customer satisfaction and efficient order completion.
How to prepare for a job interview at BCS Group
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Sales Coordinator. Familiarise yourself with the key tasks such as order processing, customer service, and communication with various teams. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since customer service is a crucial part of this role, be prepared to discuss your previous experiences in handling customer queries and complaints. Use specific examples to illustrate how you've provided excellent service and resolved issues effectively.
✨Highlight Your Organisational Abilities
The job requires good administrative and organisational skills. Be ready to talk about how you manage multiple tasks and prioritise your workload. You could mention any tools or methods you use to stay organised and efficient.
✨Demonstrate Team Collaboration
As a Sales Coordinator, you'll need to liaise with various teams. Prepare to discuss how you've successfully worked with others in the past. Highlight your communication skills and ability to build relationships, which are essential for ensuring smooth order processing.