At a Glance
- Tasks: Manage customer queries via phone and face-to-face interactions.
- Company: BCP Council, committed to inclusion and support in the workplace.
- Benefits: Starting salary of £28,598 pro rata with hybrid working options.
- Other info: Enjoy office training and a dynamic work environment.
- Why this job: Join a supportive team and make a difference in customer service.
- Qualifications: Strong communication skills and a proactive attitude required.
The predicted salary is between 28598 - 28598 £ per year.
BCP Council is seeking two motivated full-time Customer Service Officers to join the Tenancy Advice and Repairs Team in Poole. This role involves managing customer queries primarily over the phone and some face-to-face interactions. Successful candidates will demonstrate strong communication skills and a proactive attitude.
The position includes office training followed by hybrid working arrangements. Ideal applicants are team-oriented, effective under pressure, and committed to high-quality customer service.
Starting salary is £28,598 pro rata. Inclusion and support are key aspects of our work culture at BCP Council.
Housing Customer Service Specialist (Hybrid) in Poole employer: BCP Council
BCP Council is an excellent employer that prioritises inclusion and support within its work culture, making it a rewarding place for Housing Customer Service Specialists to thrive. With a focus on employee growth through comprehensive training and hybrid working arrangements, team-oriented individuals will find ample opportunities to develop their skills while delivering high-quality customer service in the vibrant community of Poole.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Service Specialist (Hybrid) in Poole
✨Tip Number 1
Get to know the company culture! Before your interview, check out BCP Council's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves managing customer queries, try role-playing common scenarios with a friend. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your proactive attitude! Think of examples from your past experiences where you went above and beyond for a customer. Sharing these stories can really make you stand out as a candidate who’s ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with the digital side of customer service, which is a big plus for this hybrid role.
We think you need these skills to ace Housing Customer Service Specialist (Hybrid) in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about managing customer queries, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively interact with customers, both over the phone and face-to-face.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, share examples of how you've tackled challenges or gone above and beyond in previous roles. This will show us that you're ready to jump into the fast-paced environment of customer service.
Team Player Vibes:This position requires a team-oriented mindset, so let us know about your experiences working collaboratively. Mention any projects or situations where you worked closely with others to achieve a common goal, as this will resonate well with our culture at BCP Council.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Before the interview, make sure you understand BCP Council's mission and values. Familiarise yourself with their approach to customer service, especially in the context of tenancy advice and repairs. This will help you align your answers with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves managing customer queries over the phone and face-to-face, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle various situations effectively.
✨Be Proactive and Positive
BCP Council values a proactive attitude, so come prepared with examples of how you've taken initiative in past roles. Share stories that highlight your problem-solving skills and your commitment to providing high-quality customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
