At a Glance
- Tasks: Assist residents with tenancy advice and repairs, managing calls and emails.
- Company: BCP Council, a forward-thinking organisation dedicated to community service.
- Benefits: Starting salary of £28,598, hybrid working, and clear career progression.
- Other info: Inclusive workplace committed to supporting all employees.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 28598 - 28598 £ per year.
BCP Council is offering full-time Customer Service Officer roles with a starting salary of £28,598 (pro rata for part-time colleagues). These roles sit within a well-defined pay band, offering clear progression as you grow your career at BCP. All new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation.
We have an exciting opportunity for two motivated people to join BCP Homes Tenancy Advice and Repairs Team as Customer Service Officers in our housing offices at Poole Library Hub and Kinson Hub on a full-time contract. These roles will be 37 hours per week and office-based with initial training at the Kinson Hub for 4 - 6 weeks, then moving to hybrid working with a mixture of Poole Library Hub office and working from home.
Main Responsibilities:
- The team is responsible for dealing with all customer contacts mainly over the telephone with some face-to-face interactions.
- An ability to demonstrate excellent communication skills is essential.
- The roles include managing telephone calls and emails from our residents and corporate buildings, diagnosing the repair required, and booking appointments.
The Ideal Candidate:
- Will be required to work under pressure and use their own initiative to deal with a variety of challenging and difficult situations.
- Should be strong team players who are proactive and effective at delivering the best customer service.
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
For further information on the accessibility support we can offer, please see here: Preparing for your interview | Working for BCP.
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits:
At BCP Council, we’re not just building a workforce—we’re transforming how we recognise and reward our people. Check out our attractive enhanced benefits and find out more about the new Pay and Reward package.
Customer Services Officer (2 Roles) in Poole employer: BCP Council
BCP Council is an exceptional employer that prioritises employee growth and inclusivity, offering clear career progression within a supportive environment. With a commitment to recognising and rewarding staff, BCP provides enhanced benefits and a hybrid working model that allows for flexibility while serving a diverse community in the beautiful coastal area of Poole. Join us to make a meaningful impact and truly #BeTheDifference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer (2 Roles) in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BCP Council. Understand their values and what it means to #BeTheDifference. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview, especially since you'll be dealing with various customer contacts.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of phone and face-to-face interactions, be ready to demonstrate your ability to communicate clearly and effectively. Think of examples from your past experiences where you’ve excelled in customer service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the BCP Council careers site. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the info you need about the roles there too!
We think you need these skills to ace Customer Services Officer (2 Roles) in Poole
Some tips for your application 🫡
Show Your Communication Skills:Since this role is all about customer service, make sure to highlight your excellent communication skills in your application. Use examples from your past experiences where you’ve successfully handled customer queries or resolved issues.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Services Officer role. Mention how your skills align with the responsibilities listed in the job description.
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to making a difference at BCP.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures that your application gets to the right place without any hiccups!
How to prepare for a job interview at BCP Council
✨Know Your Stuff
Before the interview, make sure you understand BCP Council's mission and values. Familiarise yourself with their services, especially in customer service and housing. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Services Officer, excellent communication is key. Prepare examples of how you've effectively handled customer queries or difficult situations in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Team Spirit
BCP Council values strong team players. Think of instances where you've collaborated successfully with others to achieve a common goal. Be ready to discuss how you can bring that teamwork mentality to the Customer Services Officer role.
✨Prepare for Pressure
The role involves working under pressure, so be prepared to discuss how you manage stress and prioritise tasks. Consider sharing specific strategies or techniques you use to stay calm and effective when faced with challenging situations.
