At a Glance
- Tasks: Deliver top-notch customer service and manage bookings efficiently.
- Company: Join BCP Council, a Disability Confident Employer committed to inclusion.
- Benefits: Enjoy enhanced benefits and a competitive pay package.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a difference in customer experiences while working in a supportive team.
- Qualifications: 4 GCSEs including Maths and English; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
The Commercial Leisure Relations Officer is responsible for delivering high-quality frontline customer service across appropriate access channels, administering daily tasks to run the function efficiently and improving customer experience through feedback.
Main Responsibilities
- Provide a welcoming environment and professional frontline service for all customers.
- Process customer payments accurately using ICT applications such as Gladstone.
- Maintain accurate administration of customer records and bookings for data analysis.
- Keep the customer service area clean and tidy.
- Collaborate with the team of Commercial Leisure Relations Officers to run the customer service function effectively.
Ideal Candidate
- Minimum qualifications: at least 4 GCSEs, including Maths and English, or equivalent.
- Experience in customer service with the general public, adaptability to bespoke computer systems and knowledge of customer service standards.
- A calm manner when dealing with customers.
Benefits
BCP Council offers attractive enhanced benefits and a new Pay and Reward package.
Inclusion & Equality
BCP Council is a Disability Confident Employer and provides an inclusive recruitment process with reasonable adjustments available.
Safeguarding
Applicants will be required to complete a Disclosure & Barring Service Check.
Contact
For more information, contact.
Immigration Status
This role is not eligible for visa sponsorship; only applicants with the right to work in the UK will be considered.
Commercial Leisure Relations Officer - Casual in Poole employer: BCP Council
BCP Council is an excellent employer, offering a supportive and inclusive work environment for the Commercial Leisure Relations Officer role. With attractive enhanced benefits and a commitment to employee growth, staff are encouraged to develop their skills while contributing to a welcoming atmosphere for customers. Located in a vibrant community, this position allows you to make a meaningful impact on customer experiences while enjoying the perks of working for a Disability Confident Employer.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Leisure Relations Officer - Casual in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BCP Council and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with what they're looking for.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've delivered excellent customer service or handled difficult situations calmly. This will make you stand out!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Commercial Leisure Relations Officer - Casual in Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled different situations and provided a welcoming environment for customers. Use specific examples to demonstrate your calm manner and adaptability!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications and experiences without any confusion.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the job description. Mention how your skills align with the responsibilities of the Commercial Leisure Relations Officer role. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at BCP Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure a positive outcome for the customer.
✨Familiarise Yourself with ICT Applications
Since you'll be using systems like Gladstone, it’s a good idea to get familiar with similar software. If you can, practice using any relevant applications or at least understand their basic functions so you can speak confidently about your tech skills.
✨Showcase Your Team Spirit
Collaboration is key in this role, so think of examples where you’ve worked well in a team. Be prepared to share how you contributed to a positive team environment and how you can bring that same energy to their team of Commercial Leisure Relations Officers.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the position and helps you gauge if the company culture aligns with your values, especially regarding customer service standards and inclusivity.
