Cleaning Supervisor

Starting salary for this role is £35,570 (pro rata for part-time colleagues). This role sits within a well-defined pay band, offering clear progression as you grow your career at BCP. Be part of a forward-thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.

At BCP Homes, you will be joining an organisation that is making a real difference to the lives of thousands of residents across Bournemouth, Christchurch and Poole. We are proud of the progress we have made and the high-quality services we provide, including achieving a C1 Consumer grading from the Regulator of Social Housing. As we continue to build on this success and maintain excellent services for our residents, we are investing in our future and recruiting talented people to join our teams.

Our focus on resident safety, service quality, accountability and engagement gives employees the confidence that they are working for an organisation that is recognised for doing the right things, in the right way. We offer more than just a job. We offer the chance to build a career with purpose. Whether you are supporting residents directly, maintaining homes, delivering services or shaping strategy, your work will have a visible impact on local communities. You will be part of a supportive team that values innovation, encourages professional development and empowers colleagues to make a difference.

If you are looking for a role where you can contribute, grow and be proud of what you achieve, BCP Homes is a place where you can thrive while helping us deliver on our promise of better homes and better lives.

Role Purpose

To supervise an operational team (delivering a range of somewhat complex or varied activities in either waste, cleansing, grounds maintenance, highway operations, or similar) to deliver an effective and efficient environmental service that ensures a safe, clean, attractive and accessible environment for Bournemouth, Christchurch and Poole. The role will operate under the supervision and guidance of a manager.

Main Responsibilities

• Supervise and monitor the work of an operational team to make sure that work is being delivered to defined service standards and ensure that processes and procedures are properly implemented.
• Plan, allocate and co-ordinate operational activities, informed by wider work programmes, to ensure workflow and resources are managed smoothly to meet service demands in an efficient manner.
• Resolve operational issues and questions, some of which will be complex, and provide technical guidance and support to teams, so that issues are dealt with effectively.
• Supervise a team so that they are supported and enabled to deliver their role to the expected service and conduct standards. This will include recruitment, carrying out training and inductions, and supporting with performance management activities.
• Contribute to quantifying and scoping potential works, including collating costs and tender information for projects and works, to support service planning and development.
• Maintain accurate records in line with reporting requirements and compliance processes, so that information is accessible and auditable.
• Collate and analyse data, preparing routine and ad-hoc reports relating to service activity, performance, and issues, to inform service planning and development.
• Represent the service unit section at meetings (with internal stakeholders, user groups, external stakeholders, and partners), to maintain effective working relationships with stakeholders.

The Ideal Candidate

• Relevant degree or professional qualification, or equivalent.
• IOSH Managing Safely qualification or equivalent.
• Knowledge of relevant legislation, regulatory standards and requirements, and best practice in relevant operational area.
• Advanced and thorough knowledge of relevant procedures, processes, methods, and practices.
• Substantial experience of working in relevant operational activities related to maintaining public spaces.
• Experience of supervising an operational team in a high-profile frontline environment.
• Ability to provide technical guidance and communicate with a range of stakeholders in a polite and efficient manner.
• Ability to plan and prioritise work for a team, responding to ad-hoc issues and emerging priorities.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work. We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP.

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services.

Our Benefits

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.