At a Glance
- Tasks: Support daily operations and enhance visitor experiences at Highcliffe Castle.
- Company: Join the vibrant team at Highcliffe Castle, a leading attraction on the south coast.
- Benefits: Competitive salary, flexible hours, and a chance to work in a historic setting.
- Other info: Work weekends and bank holidays; great opportunity for personal growth.
- Why this job: Be part of an exciting team and make a real impact on visitor engagement.
- Qualifications: NVQ Level 3 or equivalent experience in marketing and operations.
The predicted salary is between 27694 - 27694 £ per year.
The starting salary for this role is £27,694 p.a. (pro rata for part‑time colleagues). This is a fixed‑term contract (maternity cover) at Highcliffe Castle. Highcliffe Castle is looking for an enthusiastic, outgoing person to join our Operations Team, ensuring that the daily operations of the Castle are delivered to the highest standard, meeting key objectives and progressing Highcliffe Castle as a lead visitor attraction on the south coast.
Important: This role will be required to work weekends and bank holidays on a rotational basis, but must be available to work Sundays. Applications close Sunday 7 June 2026. Interviews W/C 15 June 2026.
Main Responsibilities
- To support the Visitor Engagement and Experience Officers and the wider operational team in developing, delivering and promoting the facilities & services at Highcliffe Castle in line with the Business Plan, Management Plan, Heritage Lottery Fund bid targets and action plan, and council strategies and policies.
- To support the operational team to deliver a captivating visitor engagement plan and support the visitor experience.
- To be part of the operational team at Highcliffe Castle, building positive relationships with staff, stakeholders, partners, service providers and customers.
The Ideal Candidate
Specific Qualifications And Experience
- NVQ Level 3 or equivalent experience
- Marketing & communications experience
- Experience of delivering operational activities within a historic indoor setting and on public grounds, and managing the complexities of these spaces being used for various purposes
- Experience of delivering creative solutions to a range of problems
- Willingness and desire to increase knowledge of the castle’s activities
- Experience of financial and administrative systems
- Related Health & Safety knowledge and safe working practices
- IT skills in Word, Outlook and PowerPoint
- Complaint handling skills
Personal Qualities & Attributes
- Organised and efficient with attention to detail
- High level of resilience and calm under pressure
- Literacy and numeracy skills
- Strategic thinker and effective decision maker
Please note, this role is not eligible for visa sponsorship and we can only consider applicants with an existing right to work in the UK.
Inclusion & Accessibility
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive. We’re a Disability Confident Employer and we can help you with the recruitment process and at any time during your career with us. If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly.
Operations Assistant - 22.5 hours per week - Maternity Cover in Christchurch employer: BCP Council
Highcliffe Castle is an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. As part of our Operations Team, you will have the opportunity to engage with visitors in a historic setting while contributing to the castle's mission as a leading attraction on the south coast. We prioritise employee growth and inclusivity, ensuring that all team members receive the support they need to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant - 22.5 hours per week - Maternity Cover in Christchurch
✨Tip Number 1
Get to know Highcliffe Castle! Before your interview, do a bit of research on the castle's history and current operations. This will not only impress the interviewers but also help you understand how you can contribute to their goals.
✨Tip Number 2
Practice your people skills! As an Operations Assistant, you'll be engaging with visitors and staff alike. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for the role shines through. Share why you want to work at Highcliffe Castle and how you can enhance the visitor experience.
✨Tip Number 4
Be ready for those tricky questions! Think about how you've handled challenges in previous roles, especially in busy environments. Prepare examples that showcase your problem-solving skills and resilience under pressure.
We think you need these skills to ace Operations Assistant - 22.5 hours per week - Maternity Cover in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your relevant experience in visitor engagement and operational activities, as this will show us you’re a great fit for Highcliffe Castle.
Show Your Enthusiasm:We love candidates who are passionate about what they do! In your application, let us know why you’re excited about working at Highcliffe Castle and how you can contribute to our mission of being a top visitor attraction.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your skills and experiences shine through without any fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BCP Council
✨Know Your Castle
Before the interview, take some time to research Highcliffe Castle. Familiarise yourself with its history, current exhibitions, and visitor engagement strategies. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Experience
Be ready to discuss your previous experience in operations or visitor engagement. Prepare specific examples of how you've successfully managed operational activities or delivered creative solutions in similar settings. This will demonstrate your capability to handle the role's responsibilities.
✨Emphasise Teamwork
Since this role involves working closely with various teams, highlight your ability to build positive relationships. Share examples of how you've collaborated with colleagues or stakeholders in the past, showcasing your communication skills and team spirit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience under pressure. Think of situations where you had to handle complaints or unexpected challenges, and be ready to explain how you approached them and what the outcomes were.
